Maybe it was a misunderstanding, but asking for a quote multiple times without receiving one in hardcopy (so there is no misunderstanding, I know what I get and what it costs) would have been a lot easier. The labor quote was about ~$65 bux per hour, for 7-8hr's of work. I'm not here to look for an apology. I just wanted to state a review (not really much of a review since I didn't actually go in for service) but how it was approached and why I chose not to get my service done with your shop. I was appalled at dealing with the sales and service. I know you guys are top notch when it comes to service, I wrote a separate good review of AutoHQ when I received my 60k maintenance there. Dealing with the financial part of it was why I became irritated along with hearing that I was somehow imagining the phone conversations with 1900+ dollar quotes.

 

...i've never worked there...?

 

I'm very confused from all the numbers flying around. I was thinking of going to Auto HQ for all the great reviews everyone gives them but I was quoted a pretty high number as well....hate to look around farther than I have to but $$$ definitely makes a difference.

 

How much was the quote they gave you?

 

Out of respect for AutoHQ, I didnt want to publicize it so I sent you a PM

 

That price you were quoted is just nuts. Who would pay that much for a 105k service is beyond me.

 

actually that quote was for timing belt service, 90k service and iridium spark plugs. it isnt that outrageous but still pretty high

 

Totally unrelated and my apologies for posting in AutoHQ's thread but you shot us a PM but we cannot respond to it as it says you have selected to not be able to receive PM's in your setup of you account.

Mike

 

You quote high and then bargain down so the customer feels like they are getting a "good deal."

 

Sorry I think this thing is on crack....or maybe I was it should be fixed now. If it doesn't work feel free to email me cswinsf@gmail.com

thanks!

 

That WAS the bargained price....

 

To turn this thread around a bit.

I have only had one experience with AutoHQ and it was fantastic.

Got the job done right the first time. Great prices. Good Customer service. Jerry is an awesome mechanic. Kevin is hella nice as well, and from what i saw at end of day he takes care of his employees too.

If they werent so far away i would take my car to them for minor services.

 

Been there a couple times with the new whip and these guys are the best.

Having a car under warranty, I was reluctant to bring it anywhere but a stealership due to warranty reasons. Why?, considering bringing it to other people doesn't void your warranty. Well, within 8K I spun a rod bearing and did my own oil changes with AMSoil, and showed all my paperwork and they almost didn't honor the warranty.

Anyways, started bringing my car to the stealership and my oil level was always over the expansion mark almost an inch. So, where do I go a still have SOA be cool with it. Hmmm...how about Kevin @ AHQ, a Subaru Master Technician, that was a hard one.

I got my Cusco coilovers adjusted and some installs done by Jerry and my car handles like it never has before. Jerry is a superstar technician and I wouldn't let anyone but him and Kevin work on my ride. Jerry's portfolio is ridiculous.

Lastly, what sold me the most was their persistance in having a Shiggy Tune. With most of my automotive knowing being inline with Toyota, specificly blown tacos (supercharged tacomas), hearing how Shiggy tunes subies was exactly what I was looking for. When I first got my subie, I really dont like the fact all these shops Dyno tune or flash pre-fabed or custom maps with an Cobb AP. I only learned how to tune a tacoma in real-time while driving with a URD Kit, wideband, OBDII piggyback, laptop, and software. When I heard that Shiggy does partial throttle tuning real-time on the road with EcuTek...and thats all AHQ recommends b/c its the best, I knew this was the only shop to take my ride to.

Why I go there:

1. Shop's labor rate is inexpensive.
2. Certified Subaru Master Tech.
3. Jerry's Snap-On tools.
4. Shiggy Tune.
5. Atmosphere. Hangout and watch.