Hello all,
I have a 2002 WRX and had some tranny problems about a month ago. I talked to Rennick Subaru in Fullerton( Great service by Rennick) and they replaced my clutch for me. Shortly after 2nd gear would grind on occasion. I talked to the service advisor and she said to come in as soon as possible. A couple days later I was driving and when i put it in 2nd gear I heard a loud crunch and 2nd was gone. I talked to Cristina in service and brought the car in as soon as possible. The techs at Rennick knew about my problem and said they would cover the repair as a "1 time repair" I thanked them and they started the tear down the next day.

Then my problems begin....
A Regional service manager named Charles Lamereaux walked by my car took a couple pictures and stated it was abuse and DENIED MY WARRANTY!!!! I got a call from Cristina and she said to discuss the decision with SOA.

Basically I played phone tag with SOA and their managers and this is their conclusion.

My exhaust and air filter are modifications and caused the transmission to fail.
(I have a HKS exhaust and a greddy filter)

The buttons in the car are suspicious and could be the cause of the transmission failure
(Buttons to operate my MP3 player)

There is another car at Rennick with the same problem (2nd Gear) and Charles Lamereaux approved the warranty work on that car.

SOA told me that Phil (service manager at Rennick) said he thinks the modifications on the car caused the failure

Later I find that Phil never said that and in fact Phil disagreed with Charles about denying my warranty.

I'm still waiting for a call back from Charles Lamereaux so we can discuss this furthur as SOA has no way of appealing a Regional service managers decision. according to SOA the Regional Manager has the final say and there is NO WAY it can be disputed.

So basically SOA is telling me that the Techs and Service consultants at Rennick are incompetant and don't know anything about transmissions.

Sorry about the rant, but I dont know what to do from this point on.

Should I call the FTC (federal trade commision), BBB or anyone else??

Should we start to see if this is a trend and start a class action lawsuit? I see that there are many other on the board that have transmission problems.

Thanks,
Christian Acedillo