I order a front lip from them which was they didn't even have in stock. Then they e-mail me if i wanted it. I email them to tell me how long is the wait. They didn't answer back. Next thing I know they charged it onto my credit card already. I called them to tell them I didn't want it if they didn't know when the lip was coming in. I talk to the owner and he said he would give me a refund then. He never said he was going to charge me a cancallation fee which I didn't ok the order. Now I check and they charge me a cancallation fee. This is bull ****!
They shouldn't sell stuff if they don't have stock or even know when it's going to be shipped. I would never recommend this site to anyone.

 

Yeah that doesn't sound very fair. There was a thread dedicated to denouncing vivid on the old i-club, in which there were quite a few cases that they were clearly in the wrong. They only try fixing things when their reputation is in the spotlight, I don't recommend them either.

"I would personally like to take the time to contact you in regards to
your posting on www.i-club.com. We are deeply concern about your
feelings about us at Vivid Racing. Vivid Racing strives to achieve the best
quality presents to its viewers and customers. Offering not only a
place to buy parts but a overall good experience. With our hard work on
our website, largest selection of parts, and most useful website, we
feel that we tyr to cater to the Subaru customer.

Since you feel that we have not satisfied your Subaru needs, I would
personally like to take the chance to earn your trust in Vivid Racing
back. As a extremely large company, it is hard to go days in and days out
with being perfect. Shipping issues arise, confusion in orders, and
general stock as this is one of the hottest cars on the market. I ensure
you that we stock more parts then anybody out there.

If I can personally offer my apologies for your issues with us and
invite you to call me directly and I will give you a price for any
product(s) you desire at our cost. Then you can see we value our customers.
As we get bigger and bigger, it is hard to take care of each customer
directly, however this is what we want to accomplish.

I look foward to talking to you directly to resolve your differences.

Sincerely,
Dan Mermelstein
Vivid Racing
dan@vividracing.com
www.vividracing.com
480-966-3040"

 

I'm planning on getting my Vishnu parts from them, but after this I have no clue where to get it now. Any recommendations will be much appreciated.

TIA

 

That would be my last resort. I thought there's a price difference if I dont order it from Vishnu. Vivid was selling the Vishnu for $980.00 back then, I believe. But if it comes to worst, I'll get it direct from Vishnu.

 

bought my sti trans mount from them,had no problems,fast and reliable for me

 

WR xplosive not everyone has a bad experience with Vivid Racing. I have bought several items from them and have never had ANY problems with them what so ever. The service has always been great. The only one's you are hearing from are the ones that are pissing and moaning. You never see the positive postings just the negative garbage. It appeared in Eternal_Reign's posting that Dan the owner of Vivid Racing was more than willing to try to make right the problem(s). Try calling the folks @ Vivid and make your own decision. If you trust half the complaints from the postings on this or any other web site no one would ever buy anything from anyone. Just go to any automotive site and read the postings. There are either questions or complaints about the vehicle or on how they are treated so unfairly buy the dealer, manufacturer, after market vendors, the police, their boyfriend/girlfriend/spouse, the weather man, the guy driving down the street either in front of them or behind them, etc. It is good to get others opinions but some people around here have an axe to grind because of a bad experience. Not everyone on this site has an axe to grind.


"I would personally like to take the time to contact you in regards to
your posting on www.i-club.com. We are deeply concern about your feelings about us at Vivid Racing. Vivid Racing strives to achieve the best quality presents to its viewers and customers. Offering not only a place to buy parts but a overall good experience. With our hard work on our website, largest selection of parts, and most useful website, we feel that we tyr to cater to the Subaru customer.
Since you feel that we have not satisfied your Subaru needs, I would personally like to take the chance to earn your trust in Vivid Racing back. As a extremely large company, it is hard to go days in and days out with being perfect. Shipping issues arise, confusion in orders, and general stock as this is one of the hottest cars on the market. I ensure you that we stock more parts then anybody out there.
If I can personally offer my apologies for your issues with us and
invite you to call me directly and I will give you a price for any
product(s) you desire at our cost. Then you can see we value our customers. As we get bigger and bigger, it is hard to take care of each customer directly, however this is what we want to accomplish.
I look foward to talking to you directly to resolve your differences.

Sincerely,
Dan Mermelstein
Vivid Racing
dan@vividracing.com
www.vividracing.com
480-966-3040

 

I know some that have had multiple bad experiences with Vivid, and also some that are regular satisfied customers. I'm not nessecarily trying to tell you guys they're out to rob you. They are a successful and growing company, so they must be doing something right. I just don't care much for their buisness ethics, which in my opinion is the heart of any company. Not the type of people I like to deal with. But of course, to each his own.

 

okay, since I do take chances buying off from eBay, I shouldn't have any problems taking chances on Vivid. I just hope they can really satisfy my needs. All inputs are much appreciated

 

time for an ERP system. Maybe they can get JD Edwards.. or for a small company - Quicken. =)

 

I've had a bad experience that still has not been resolved. Why are e-mails being ignored. You said your were going to refund my card for a ALK I ordered that I never received. I have my order # and all the e-mails in which your company told me I would either receive the refund or excuses why I have not received the part. I also posted my ordeal under "Bad experience with Vivid Racing."

Mr Dan Mermelstein, if you company is trying as hard as you really say, why have I not heard any response. I am more than willing to get my situation resolved if your company is too.