My bad edperience at Maita
03-17-2006, 11:37 AM
#106
Originally Posted by drdray
I agree that they are responsible, I don't agree that they should be responsible for the paint that they had nothing to do with. Read what Chris and sogy said. All the details are there. Maita is willing to do a swap and more, for the mistake they made. What they not willing to do is the resposibility for mistakes someone else made. Very simple.
03-17-2006, 11:38 AM
#107
VIP Member
iTrader: (3)
Join Date: Dec 2002
Location: Kalifornia
Posts: 2,070
Car Info: 1995 Impreza L
Originally Posted by drdray
Actually you have to inspect and sign a release that you have inspected the house and it was in acceptable condition. So, yes, you are correct. It's your **** up because you was given the opportunity to do that and you have failed.
03-17-2006, 11:39 AM
#108
Registered User
Join Date: Nov 2003
Location: Sacramento, Ca
Posts: 166
Car Info: MY04 Silver STi
Originally Posted by nKoan
How is that related in any way? Soggy didn't get too much bumper from Maita, he got the wrong bumper.
If you want a better analogy, maybe they put in the wrong oil, but you would never know till you did your own oil analysis (do you do that after every oil change). If the shop put in the wrong oil, then yes, you have every to be pissed off.
If you want a better analogy, maybe they put in the wrong oil, but you would never know till you did your own oil analysis (do you do that after every oil change). If the shop put in the wrong oil, then yes, you have every to be pissed off.
03-17-2006, 11:41 AM
#110
Contributing Member
iTrader: (6)
Join Date: Jul 2005
Location: Auto Drift King
Posts: 2,325
Car Info: 2005 WRX Auto with high hopes :l
Originally Posted by drdray
Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?
Edit: God damn fast moving forums! Point was already made.
Last edited by Grimm; 03-17-2006 at 11:43 AM.
03-17-2006, 11:41 AM
#111
Registered User
Join Date: Nov 2003
Location: Sacramento, Ca
Posts: 166
Car Info: MY04 Silver STi
Originally Posted by nKoan
But, the mistakes were made based on the assumption that Maita parts dept. wouldn't screw up a simple parts order.
You know what they say about assumptoins by now.
03-17-2006, 11:43 AM
#112
Registered User
iTrader: (9)
Join Date: Mar 2003
Location: Sacramento, CA
Posts: 2,451
Car Info: 1996 Mustang GT/2013 Outback Limited
Originally Posted by drdray
I agree that they are responsible, I don't agree that they should be responsible for the paint that they had nothing to do with. Read what Chris and sogy said. All the details are there. Maita is willing to do a swap and more, for the mistake they made. What they are not willing to do is take resposibility for mistakes someone else made. Very simple.
Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.
The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.
03-17-2006, 11:49 AM
#113
Registered User
iTrader: (1)
Join Date: Oct 2003
Location: Vallejo
Posts: 2,191
Car Info: 05 LegacyGT,06 Black STI Will be home Soon
Is Chris the Parts Manager or just a counterboy?
I'd be talking with the parts manager and GM asap. I'am pretty sure they wouldn't like him coming on a forum this big and talking **** /cursing to potential customers like he is. This is just unheard of, Miata will lose some business over this just not enough to worry about. Make sure to put this on all the subaru sites if they don't want to do the right thing here.
I'd be talking with the parts manager and GM asap. I'am pretty sure they wouldn't like him coming on a forum this big and talking **** /cursing to potential customers like he is. This is just unheard of, Miata will lose some business over this just not enough to worry about. Make sure to put this on all the subaru sites if they don't want to do the right thing here.
03-17-2006, 11:52 AM
#114
Registered User
Join Date: Nov 2003
Location: Sacramento, Ca
Posts: 166
Car Info: MY04 Silver STi
Originally Posted by dz
You know damn well that if Soggy took them up on the offer of an unpainted bumper for a painted one that Maita would sell the painted bumper at a premium and make money off of it. How is it fair for them to get paid for their mistake?
Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.
The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.
Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.
The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.
03-17-2006, 11:55 AM
#115
Registered User
iTrader: (1)
Join Date: Oct 2003
Location: Vallejo
Posts: 2,191
Car Info: 05 LegacyGT,06 Black STI Will be home Soon
Originally Posted by dz
You know damn well that if Soggy took them up on the offer of an unpainted bumper for a painted one that Maita would sell the painted bumper at a premium and make money off of it. How is it fair for them to get paid for their mistake?
Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.
The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.
Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.
The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.
Why didn't you go back to the dealer you bought it from?
03-17-2006, 12:04 PM
#116
Registered User
iTrader: (9)
Join Date: Mar 2003
Location: Sacramento, CA
Posts: 2,451
Car Info: 1996 Mustang GT/2013 Outback Limited
Originally Posted by gilmore25
Why didn't you go back to the dealer you bought it from?
03-17-2006, 12:11 PM
#117
Registered User
iTrader: (14)
Join Date: Nov 2001
Location: Peoples Republik of Kalifornia
Posts: 14,221
Car Info: 05 H2 SUT, 45 GPW, 10 Murano, 13 Boss 302
Please everyone stop with the inane apples to oranges comparisons. This has nothing to do with a house, or a spun bearing, or extra oil, or any other shop. It is a simple matter of a customer ordering a part and receiving the wrong part.
What complicates matters is the fact that Ed painted the bumper. You need to ask yourself, is it reasonable for Ed to have gone ahead and painted the part? Was it reasonable for him to have assumed that a certified Subaru dealership, having his Vehicle Identification Number in hand, ordered and received the correct part? Once that determination has been made, and it appears that is the case, then you ask, is it reasonable for Ed to absorb the cost of painting the bumper when the mistake was through no fault of his own?
Of course it isn't - and this is the exact thought process a judge in small claims court will go through.
What complicates matters is the fact that Ed painted the bumper. You need to ask yourself, is it reasonable for Ed to have gone ahead and painted the part? Was it reasonable for him to have assumed that a certified Subaru dealership, having his Vehicle Identification Number in hand, ordered and received the correct part? Once that determination has been made, and it appears that is the case, then you ask, is it reasonable for Ed to absorb the cost of painting the bumper when the mistake was through no fault of his own?
Of course it isn't - and this is the exact thought process a judge in small claims court will go through.
03-17-2006, 12:13 PM
#118
Registered User
iTrader: (9)
Join Date: Mar 2003
Location: Sacramento, CA
Posts: 2,451
Car Info: 1996 Mustang GT/2013 Outback Limited
Originally Posted by drdray
Chris offered sogy to sell his painted skin and sell him unpainted one at discount! I can see sogy make a few bucks right there and Maita will profit 0.
03-17-2006, 12:15 PM
#119
Registered User
iTrader: (1)
Join Date: Oct 2003
Location: Vallejo
Posts: 2,191
Car Info: 05 LegacyGT,06 Black STI Will be home Soon
Originally Posted by dz
Are you really that dumb? They already made money off of the first bumper and would have made money (just not as much) on the second bumper. Do you really think they were going to sell the second bumper at or below cost?
Plus the time and money it would take to sell the bumper he had painted.
03-17-2006, 12:19 PM
#120
Registered User
Join Date: Nov 2003
Location: Sacramento, Ca
Posts: 166
Car Info: MY04 Silver STi
Originally Posted by dz
Are you really that dumb? They already made money off of the first bumper and would have made money (just not as much) on the second bumper. Do you really think they were going to sell the second bumper at or below cost?
I'm not dumb. You don't know me, please keep personal insults to yourself. I got 15-20% discounts on all parts I've purchased in past from Chris. It may not be to Maitas liking, but Chris does what he can. I've even gotten same discount on none Subaru parts simply because Chris was involved.