What should I do?
07-19-2003 | 12:56 PM
#16
This is Bull****
I'm sorry but this is completely wrong and I believe you'd be making a big mistake by not speaking to someone about this. They have NO right to drive your car like that and someone could definitely be fired for doing so. Sand Island? Makakilo? And just after servicing and changing a radiator?? WTF? They don't even need 5 miles to test it let alone 20-30.
If you want you can give me more info and I could talk to someone that works at Schuman. I'd like to have the whole picture so I can watch what I say. I have to talk to him about some other things so I could just "ask" what could be done about these incidents and maybe what options u have. Atleast this way it could be brought up anonymously at first. I believe something should be said though. Any RESPECTABLE shop/dealership/service center will tell you that when you hand over your keys you're handing over your trust and they value that. Helping people out doesnt give anyone a right to abuse your vehicle.
But hey....this is coming from the guy that wanted to pick his STI up from the dock....haha
Shoot me a PM and I'd be glad to ask a few questions. Today would actually be a good day.
If you want you can give me more info and I could talk to someone that works at Schuman. I'd like to have the whole picture so I can watch what I say. I have to talk to him about some other things so I could just "ask" what could be done about these incidents and maybe what options u have. Atleast this way it could be brought up anonymously at first. I believe something should be said though. Any RESPECTABLE shop/dealership/service center will tell you that when you hand over your keys you're handing over your trust and they value that. Helping people out doesnt give anyone a right to abuse your vehicle.
But hey....this is coming from the guy that wanted to pick his STI up from the dock....haha
Shoot me a PM and I'd be glad to ask a few questions. Today would actually be a good day.
07-19-2003 | 02:02 PM
#17
Thread Starter
Registered User
iTrader: (33)
Joined: Nov 2002
Posts: 10,455
From: Boostin' troubles away - 4EAT Memories 12.87@103.2
Car Info: 51E LHD V7 STI (2.0)
Re: This is Bull****
Originally posted by acarguy
I'm sorry but this is completely wrong and I believe you'd be making a big mistake by not speaking to someone about this. They have NO right to drive your car like that and someone could definitely be fired for doing so. Sand Island? Makakilo? And just after servicing and changing a radiator?? WTF? They don't even need 5 miles to test it let alone 20-30.
If you want you can give me more info and I could talk to someone that works at Schuman. I'd like to have the whole picture so I can watch what I say. I have to talk to him about some other things so I could just "ask" what could be done about these incidents and maybe what options u have. Atleast this way it could be brought up anonymously at first. I believe something should be said though. Any RESPECTABLE shop/dealership/service center will tell you that when you hand over your keys you're handing over your trust and they value that. Helping people out doesnt give anyone a right to abuse your vehicle.
But hey....this is coming from the guy that wanted to pick his STI up from the dock....haha
Shoot me a PM and I'd be glad to ask a few questions. Today would actually be a good day.
I'm sorry but this is completely wrong and I believe you'd be making a big mistake by not speaking to someone about this. They have NO right to drive your car like that and someone could definitely be fired for doing so. Sand Island? Makakilo? And just after servicing and changing a radiator?? WTF? They don't even need 5 miles to test it let alone 20-30.
If you want you can give me more info and I could talk to someone that works at Schuman. I'd like to have the whole picture so I can watch what I say. I have to talk to him about some other things so I could just "ask" what could be done about these incidents and maybe what options u have. Atleast this way it could be brought up anonymously at first. I believe something should be said though. Any RESPECTABLE shop/dealership/service center will tell you that when you hand over your keys you're handing over your trust and they value that. Helping people out doesnt give anyone a right to abuse your vehicle.
But hey....this is coming from the guy that wanted to pick his STI up from the dock....haha
Shoot me a PM and I'd be glad to ask a few questions. Today would actually be a good day.
Thanks for the support guys...
however... I don't really want to say much at this point until I get get a hold on everything... I know what my options are and if I really wanted to take care of this sort of thing then I'd just call Mr. Schuman and he'd take care of things! The FULL details are a little hazy since I was so pissed. I'll have to recap whatever memories I have and give it to you... Basically what I can remember is posted in my first post. I'll have to confirm though!
I'm not trying to cry "WOLF" when I don't need to I just feel I'm really wronged!
Let me think about the incident today and I'll finallize everything and repost.
Jon
07-19-2003 | 02:35 PM
#18
Guest
Posts: n/a
Hi All,
I have resisted posting on this forum until now. I find it very necessary to set the record straight in a public forum like this when when someone wants to imply that I am personally taking customer cars out on joy rides.
The facts are that I did not drive the car. I was picked up in the car at Tony VW. The car was not driven to Sand Island. The tech picked me up while he was on a road test. When I was notfied that there was a complaint the next day by Braun our service manager I personally called John. We note the mileage on all cars when they check the cars in. It is common practice for a technician to road test a vehicle for more than five miles. When we replace a radiator we first road test the vehicle to pinpoint the leak and replicate the problem. After the repair, the vehicle is again road tested.
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
As the general manager my duties are to deal with both customers and Subaru. I have spoken with Braun and had him speak to the tech. We are a union shop and that is all can do for now, procedures you know.
I am here to deal with any concerns you all may have. If you don't think you have been fairly treated, feel free to give me a call any time @ 372-8819. If anyone feels that I am not qualified to deal with warranty issues you may call Tom Yamane, the Subaru Hawaii warranty administrator, and have him deal directly with all your warranty claims and vehicle inspections. His direct line is 592-4464.
If any one would like to contact Mr. Schuman give me a call and I will give you his number. He is a very cool guy, he is the guy who ultimately sponsors your track days.
Nuf said ! I hope to see you all at the track next month.
Chris
I have resisted posting on this forum until now. I find it very necessary to set the record straight in a public forum like this when when someone wants to imply that I am personally taking customer cars out on joy rides.
The facts are that I did not drive the car. I was picked up in the car at Tony VW. The car was not driven to Sand Island. The tech picked me up while he was on a road test. When I was notfied that there was a complaint the next day by Braun our service manager I personally called John. We note the mileage on all cars when they check the cars in. It is common practice for a technician to road test a vehicle for more than five miles. When we replace a radiator we first road test the vehicle to pinpoint the leak and replicate the problem. After the repair, the vehicle is again road tested.
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
As the general manager my duties are to deal with both customers and Subaru. I have spoken with Braun and had him speak to the tech. We are a union shop and that is all can do for now, procedures you know.
I am here to deal with any concerns you all may have. If you don't think you have been fairly treated, feel free to give me a call any time @ 372-8819. If anyone feels that I am not qualified to deal with warranty issues you may call Tom Yamane, the Subaru Hawaii warranty administrator, and have him deal directly with all your warranty claims and vehicle inspections. His direct line is 592-4464.
If any one would like to contact Mr. Schuman give me a call and I will give you his number. He is a very cool guy, he is the guy who ultimately sponsors your track days.
Nuf said ! I hope to see you all at the track next month.
Chris
07-19-2003 | 03:32 PM
#19
Aw man! I have to take my car in for servicing soon, too! This situation sure doesn't instill a lot of confidence in me to go there to get work done. I mean, people take cars down to dealerships for servicing, NOT to be used to run errands 
Geez, I guess it's not too late to trade in my car for a G35, eh....?
Geez, I guess it's not too late to trade in my car for a G35, eh....?
07-19-2003 | 03:46 PM
#20
Thread Starter
Registered User
iTrader: (33)
Joined: Nov 2002
Posts: 10,455
From: Boostin' troubles away - 4EAT Memories 12.87@103.2
Car Info: 51E LHD V7 STI (2.0)
Originally posted by boss hog
Hi All,
I have resisted posting on this forum until now. I find it very necessary to set the record straight in a public forum like this when when someone wants to imply that I am personally taking customer cars out on joy rides.
The facts are that I did not drive the car. I was picked up in the car at Tony VW. The car was not driven to Sand Island. The tech picked me up while he was on a road test. When I was notfied that there was a complaint the next day by Braun our service manager I personally called John. We note the mileage on all cars when they check the cars in. It is common practice for a technician to road test a vehicle for more than five miles. When we replace a radiator we first road test the vehicle to pinpoint the leak and replicate the problem. After the repair, the vehicle is again road tested.
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
As the general manager my duties are to deal with both customers and Subaru. I have spoken with Braun and had him speak to the tech. We are a union shop and that is all can do for now, procedures you know.
I am here to deal with any concerns you all may have. If you don't think you have been fairly treated, feel free to give me a call any time @ 372-8819. If anyone feels that I am not qualified to deal with warranty issues you may call Tom Yamane, the Subaru Hawaii warranty administrator, and have him deal directly with all your warranty claims and vehicle inspections. His direct line is 592-4464.
If any one would like to contact Mr. Schuman give me a call and I will give you his number. He is a very cool guy, he is the guy who ultimately sponsors your track days.
Nuf said ! I hope to see you all at the track next month.
Chris
Hi All,
I have resisted posting on this forum until now. I find it very necessary to set the record straight in a public forum like this when when someone wants to imply that I am personally taking customer cars out on joy rides.
The facts are that I did not drive the car. I was picked up in the car at Tony VW. The car was not driven to Sand Island. The tech picked me up while he was on a road test. When I was notfied that there was a complaint the next day by Braun our service manager I personally called John. We note the mileage on all cars when they check the cars in. It is common practice for a technician to road test a vehicle for more than five miles. When we replace a radiator we first road test the vehicle to pinpoint the leak and replicate the problem. After the repair, the vehicle is again road tested.
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
As the general manager my duties are to deal with both customers and Subaru. I have spoken with Braun and had him speak to the tech. We are a union shop and that is all can do for now, procedures you know.
I am here to deal with any concerns you all may have. If you don't think you have been fairly treated, feel free to give me a call any time @ 372-8819. If anyone feels that I am not qualified to deal with warranty issues you may call Tom Yamane, the Subaru Hawaii warranty administrator, and have him deal directly with all your warranty claims and vehicle inspections. His direct line is 592-4464.
If any one would like to contact Mr. Schuman give me a call and I will give you his number. He is a very cool guy, he is the guy who ultimately sponsors your track days.
Nuf said ! I hope to see you all at the track next month.
Chris
Thank you for your insite and setting the record straight (since I've heard 2 stories)
These are also facts to be considered:
What justifies the reason for driving my car at 105?
I do not drive my car at those speeds away from the track...!
The track event that I raced in was my VERY FIRST! and I took it easy!
If you did not drive the car who did?
Why was my car driven to run errands? Even though it was being road tested!
What will be done if something was broken during the "ROAD TEST"?
I do not feel I was treated fairly... I will be calling you soon
Jon
Last edited by iNfEk; 07-19-2003 at 03:59 PM.
07-19-2003 | 05:01 PM
#21
Originally posted by iNfEk
I am sorry for posting this up in a "PUBLIC FORUM" but at the time I was very upset and I may have gone to far... Everything that I have posted was noted down at the time of the conversation.
Thank you for your insite and setting the record straight (since I've heard 2 stories)
These are also facts to be considered:
What justifies the reason for driving my car at 105?
I do not drive my car at those speeds away from the track...!
The track event that I raced in was my VERY FIRST! and I took it easy!
If you did not drive the car who did?
Why was my car driven to run errands? Even though it was being road tested!
What will be done if something was broken during the "ROAD TEST"?
I do not feel I was treated fairly... I will be calling you soon
Jon
I am sorry for posting this up in a "PUBLIC FORUM" but at the time I was very upset and I may have gone to far... Everything that I have posted was noted down at the time of the conversation.
Thank you for your insite and setting the record straight (since I've heard 2 stories)
These are also facts to be considered:
What justifies the reason for driving my car at 105?
I do not drive my car at those speeds away from the track...!
The track event that I raced in was my VERY FIRST! and I took it easy!
If you did not drive the car who did?
Why was my car driven to run errands? Even though it was being road tested!
What will be done if something was broken during the "ROAD TEST"?
I do not feel I was treated fairly... I will be calling you soon
Jon
In no event should your vehicle be driven for anything other than to diagnose the problem and testing. It should never be used to run errands even if it's a matter of convenience. What it comes down to is trust and respect. While this is defintely not the first or last time something like this will happen, hopefully it brings attention to the issue at hand so its frequency and severity may be minimized.
I'm also a little concerned with the statement that: "ANY MODIFICATION voids your factory warranty."
Most here are probably aware of the Magnuson Moss Warranty Act of 1987. While you must be prudent when making modification decisions we all have rights as consumers. You can always contact various groups (FTC, SEMA, EPA, etc) depending on the problem to get some help.
Alright talking about all this crap sucks so lets all hope this can be worked out so we can get back to enjoying our cars. This includes us consumer folk as well as those who welcome our business.
Sorry for getting all worked up about this topic....
07-19-2003 | 09:10 PM
#23
VIP Member
iTrader: (1)
Joined: Nov 2002
Posts: 2,518
From: Plymouth, MN
Car Info: 94 T-Leg Sedan and a 00 M5
Originally posted by boss hog
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
The next issue is MODIFICATION and how it affects your vehicle's warranty. The short answer is that ANY MODIFICATION voids your factory warranty. If you have any questions consult your owners manual.
Since my car is now far far away from here, I don't have to worry about retribution, so I'll speak my mind.
Schuman has been pretty cool about warranty work. There have been a few cases where that wasn't so, but generally, Schuman Service has done warranty work on a lot of vehicles that wouldn't have been given the time of day at other dealerships.
That doesn't mean Schuman is really all that special. See the above reference to the Magnuson Moss Warranty Act and you may catch my drift... let me spell it out for you:
That act, in general terms, says that unless the modification done to the vehicle is the cause of the problem, the manufacturer has no right to deny a warranty claim.
Therefore, fixing a radiator leak (something that seems to be a common problem on 02-03's) has NOTHING to do with any other mods on the car. Perhaps if the car in question had all sorts of aftermarket radiator hoses, or had an aftermarket radiator, denying warranty work would be within the realm of possibility.
You (and by 'you' I mean boss hog) bringing up the warranty voiding thing is nothing more than a weak ploy to change the subject.
Taking a customers car out on a 105MPH joy ride up or down H-2 is the issue, here. Since you are the general manager, you are responsible for properly taking care of the customers vehicle AND making sure that everyone else under your supervision does the same.
I know Jon, and I know he's not out for blood. He's not looking for anyone's job or else he'd have already taken this to a higher level.
Do the right thing: Get his car in working order, promise that you will do everything in your power not to let it happen again, and keep providing quality service to the enthusiast community.
About posting this in a Public Forum: You got it right. This is a public forum. It is also a public club. I sincerely believe that this is a matter of GREAT importance to the public. Cars going out for joy rides at the dealership--regardless of who is driving--is important to ME. Since you are the general manager, then as stated before, it is your responsibility. I know in my job, if one of my subordinates does something stupid, I get blamed. I imagine it is the same for you.
-Greg
07-19-2003 | 09:11 PM
#24
First 12sec WRX in HI
iTrader: (1)
Joined: Dec 2002
Posts: 896
From: Going back to Cali, Monterey Bay Baby!
Car Info: 12.93@106.71
A customers car does not need to be driven to 105 mph Regardless of what the road test is for. This constitutes a "Joy Ride", PERIOD. Not only is this simply bad business practices, I believe it borders on illegal. IMHO the customer, in this case Infek should recieve a formal apology. Now I wonder how hard my cars been driven?
07-19-2003 | 10:17 PM
#25
Angry Dan
iTrader: (9)
Joined: Nov 2002
Posts: 7,183
From: www.turboculture.com
Car Info: 05 Evo VIII
Originally posted by Rexstang
A customers car does not need to be driven to 105 mph Regardless of what the road test is for. This constitutes a "Joy Ride", PERIOD. Not only is this simply bad business practices, I believe it borders on illegal.
A customers car does not need to be driven to 105 mph Regardless of what the road test is for. This constitutes a "Joy Ride", PERIOD. Not only is this simply bad business practices, I believe it borders on illegal.
Now I'd like to change the subject for just a second.
Chris I ask this......
What is your big problem with me? I haven't done anything wrong toward you.
I never at anytime lost my cool in the Shop like you claim? I just came in and asked about a possible STi Recall. I was in and out in like 30 seconds
And as far as never bringing you any bussiness.....
I've sent more people to talk to Jeff about buying a car than I can count.
I even let you show my STi to a kid that wanted to buy one, when I was at the shop with Sean, remember????
You are the one that makes up lies about me. Do you think the people you tell all this bad stuff about me to, don't come and tell me?
The best part is now I have the proof I needed, thanks.
I have a CD that you all need to hear
07-19-2003 | 10:51 PM
#27
Thread Starter
Registered User
iTrader: (33)
Joined: Nov 2002
Posts: 10,455
From: Boostin' troubles away - 4EAT Memories 12.87@103.2
Car Info: 51E LHD V7 STI (2.0)
Let's get this all clear.. we live on an island and we live in paradise... I am glad that everyone is supporting me and that every unanimously feels the same as I do that it was wrong to drive my car like that.. regardless of who did the driving or who was in the passenger seat doesn't make a difference. The truth of the matter is that my car was abused.
I have called chris and stated what I wanted out of this... I am not out for blood as stated by Greg (thanks bro!) and I am not looking to take someone job or peoples jobs away from them!
All I want out of this is to give me a FULL tank of 100 Octane(to make me happy) and to pay for the brand new gaskets that I just replaced on my car since they are NO GOOD ANYMORE! and to have this situation documented PROPERLY! I am supposed to properly break those in and now they have been damaged due to someones in correct judgement of driving my car at high speeds AWAY from the track!
Thanks again everyone for the suggestions that I have made.. unfortunately it doesn't seem as though I'll get my way in any of this.
I'll keep everyone posted IF I ever get a word back on this.
Jon
I have called chris and stated what I wanted out of this... I am not out for blood as stated by Greg (thanks bro!) and I am not looking to take someone job or peoples jobs away from them!
All I want out of this is to give me a FULL tank of 100 Octane(to make me happy
) and to pay for the brand new gaskets that I just replaced on my car since they are NO GOOD ANYMORE! and to have this situation documented PROPERLY! I am supposed to properly break those in and now they have been damaged due to someones in correct judgement of driving my car at high speeds AWAY from the track!Thanks again everyone for the suggestions that I have made.. unfortunately it doesn't seem as though I'll get my way in any of this.
I'll keep everyone posted IF I ever get a word back on this.
Jon
Last edited by iNfEk; 07-21-2003 at 11:59 PM.
07-19-2003 | 10:58 PM
#28
Originally posted by EtchyLives
The issue here is NOT modification. It was not even brought up. Stop being a jerk and using pressure tactics to cover yours. You know damn well that this could be your job, and if you are trying to save it, then you're going about it the wrong way.
Since my car is now far far away from here, I don't have to worry about retribution, so I'll speak my mind.
Schuman has been pretty cool about warranty work. There have been a few cases where that wasn't so, but generally, Schuman Service has done warranty work on a lot of vehicles that wouldn't have been given the time of day at other dealerships.
That doesn't mean Schuman is really all that special. See the above reference to the Magnuson Moss Warranty Act and you may catch my drift... let me spell it out for you:
That act, in general terms, says that unless the modification done to the vehicle is the cause of the problem, the manufacturer has no right to deny a warranty claim.
Therefore, fixing a radiator leak (something that seems to be a common problem on 02-03's) has NOTHING to do with any other mods on the car. Perhaps if the car in question had all sorts of aftermarket radiator hoses, or had an aftermarket radiator, denying warranty work would be within the realm of possibility.
You (and by 'you' I mean boss hog) bringing up the warranty voiding thing is nothing more than a weak ploy to change the subject.
Taking a customers car out on a 105MPH joy ride up or down H-2 is the issue, here. Since you are the general manager, you are responsible for properly taking care of the customers vehicle AND making sure that everyone else under your supervision does the same.
I know Jon, and I know he's not out for blood. He's not looking for anyone's job or else he'd have already taken this to a higher level.
Do the right thing: Get his car in working order, promise that you will do everything in your power not to let it happen again, and keep providing quality service to the enthusiast community.
About posting this in a Public Forum: You got it right. This is a public forum. It is also a public club. I sincerely believe that this is a matter of GREAT importance to the public. Cars going out for joy rides at the dealership--regardless of who is driving--is important to ME. Since you are the general manager, then as stated before, it is your responsibility. I know in my job, if one of my subordinates does something stupid, I get blamed. I imagine it is the same for you.
-Greg
The issue here is NOT modification. It was not even brought up. Stop being a jerk and using pressure tactics to cover yours. You know damn well that this could be your job, and if you are trying to save it, then you're going about it the wrong way.
Since my car is now far far away from here, I don't have to worry about retribution, so I'll speak my mind.
Schuman has been pretty cool about warranty work. There have been a few cases where that wasn't so, but generally, Schuman Service has done warranty work on a lot of vehicles that wouldn't have been given the time of day at other dealerships.
That doesn't mean Schuman is really all that special. See the above reference to the Magnuson Moss Warranty Act and you may catch my drift... let me spell it out for you:
That act, in general terms, says that unless the modification done to the vehicle is the cause of the problem, the manufacturer has no right to deny a warranty claim.
Therefore, fixing a radiator leak (something that seems to be a common problem on 02-03's) has NOTHING to do with any other mods on the car. Perhaps if the car in question had all sorts of aftermarket radiator hoses, or had an aftermarket radiator, denying warranty work would be within the realm of possibility.
You (and by 'you' I mean boss hog) bringing up the warranty voiding thing is nothing more than a weak ploy to change the subject.
Taking a customers car out on a 105MPH joy ride up or down H-2 is the issue, here. Since you are the general manager, you are responsible for properly taking care of the customers vehicle AND making sure that everyone else under your supervision does the same.
I know Jon, and I know he's not out for blood. He's not looking for anyone's job or else he'd have already taken this to a higher level.
Do the right thing: Get his car in working order, promise that you will do everything in your power not to let it happen again, and keep providing quality service to the enthusiast community.
About posting this in a Public Forum: You got it right. This is a public forum. It is also a public club. I sincerely believe that this is a matter of GREAT importance to the public. Cars going out for joy rides at the dealership--regardless of who is driving--is important to ME. Since you are the general manager, then as stated before, it is your responsibility. I know in my job, if one of my subordinates does something stupid, I get blamed. I imagine it is the same for you.
-Greg
well since no one answered my question, this is something pretty similiar to what I was going to say. (great post Greg)
07-19-2003 | 11:00 PM
#29
why won't you get anything from it???? That would mean to me that you're not talking to the right people.
You should, at the VERY least, get your tank of EXPENSIVE *** gas replaced!!
You should, at the VERY least, get your tank of EXPENSIVE *** gas replaced!!
07-19-2003 | 11:01 PM
#30
Thread Starter
Registered User
iTrader: (33)
Joined: Nov 2002
Posts: 10,455
From: Boostin' troubles away - 4EAT Memories 12.87@103.2
Car Info: 51E LHD V7 STI (2.0)
Originally posted by kawshon1
was the radiator problem part of a recall?
Your like the 4th person I know of that had to get it replaced already.
was the radiator problem part of a recall?
Your like the 4th person I know of that had to get it replaced already.
Sorry!
Jon