servco subaru bad juju
09-24-2010 | 03:47 AM
#16
Registered User
iTrader: (14)
Joined: Jan 2006
Posts: 852
From: Washington
Car Info: 05 wrb wrx wagon
yeah, i never had any problems with rick either. shaggy knows i'm there all the time haha.
you gotta give him your VIN, then he'll find the right part for what you're driving.
you gotta give him your VIN, then he'll find the right part for what you're driving.
09-24-2010 | 04:59 AM
#17
Registered User
iTrader: (6)
Joined: Jul 2007
Posts: 363
From: Grass Hut, HI.
Car Info: Yimi Sport Tuned VF39'd 2.0L
Nice 2nd post. As other people have stated, do your research. Subarugenuineparts.com has the STi strut/spring kit for $1350. https://www.subarugenuineparts.com/p...roducts_id=903 I don't know how much shipping would be, but you can find out for yourself. Just because you have a Subaru, don't expect everyone to freely give you all of the answers.
Rick has always been courteous to me, even when they were moving from the old service building (by Rex Tire). If I had a question about a part, he would show me the screen he was looking at. I'm pretty sure it would have been like a drawing from the service manual (NOT IN COLOR).
$187 (employee) vs $700 (walk in), really? If you really wanted to help our community, you could have offered other people your "employee" discount instead of reminding us how much the parts cost. Hopefully it's the correct part you're looking for.
WTF are you saying +1 to? Nice contribution to this thread.
Rick has always been courteous to me, even when they were moving from the old service building (by Rex Tire). If I had a question about a part, he would show me the screen he was looking at. I'm pretty sure it would have been like a drawing from the service manual (NOT IN COLOR).
$187 (employee) vs $700 (walk in), really? If you really wanted to help our community, you could have offered other people your "employee" discount instead of reminding us how much the parts cost. Hopefully it's the correct part you're looking for.
WTF are you saying +1 to? Nice contribution to this thread.
09-24-2010 | 10:59 AM
#18
Registered User
iTrader: (20)
Joined: Mar 2004
Posts: 1,635
From: Hawaii
Car Info: 08 Nissan Titan, 12 MazdaSpeed 3, 15 Honda CRV
I never had a problem with parts either. I've been there enough that Rick knows me by name and he's always been cool with me. Patience is a virtue and it coUld be they were really busy and they do need to search by VIN number to get the right parts for you even if you know what you want.
Pass his off as a bad experience your first time, as anyone can have a bad day.
Pass his off as a bad experience your first time, as anyone can have a bad day.
09-24-2010 | 12:12 PM
#19
Thread Starter
Registered User
Joined: Dec 2007
Posts: 4
From: hawaii
Car Info: wrx 2003
09-24-2010 | 12:25 PM
#24
Registered User
iTrader: (9)
Joined: Jun 2004
Posts: 2,813
From: Behind you...Waiting
Car Info: about 30 miles a day
we all get pissed and need to vent but this is such a small community that we tend to look out for our own here. rick is an ok guy and it's not his fault he has to charge you what he does for parts. if you don't like the price, do what you did and go somewhere else. the dealership is never gonna give you a great price on everything, hell on most everything really. however they are local and if you're in a pinch you gotta pay to play. live, learn, drive......with aloha
09-24-2010 | 12:26 PM
#25
Thread Starter
Registered User
Joined: Dec 2007
Posts: 4
From: hawaii
Car Info: wrx 2003
Nice 2nd post. As other people have stated, do your research. Subarugenuineparts.com has the STi strut/spring kit for $1350. https://www.subarugenuineparts.com/p...roducts_id=903 I don't know how much shipping would be, but you can find out for yourself. Just because you have a Subaru, don't expect everyone to freely give you all of the answers.
Rick has always been courteous to me, even when they were moving from the old service building (by Rex Tire). If I had a question about a part, he would show me the screen he was looking at. I'm pretty sure it would have been like a drawing from the service manual (NOT IN COLOR).
$187 (employee) vs $700 (walk in), really? If you really wanted to help our community, you could have offered other people your "employee" discount instead of reminding us how much the parts cost. Hopefully it's the correct part you're looking for.
WTF are you saying +1 to? Nice contribution to this thread.
Rick has always been courteous to me, even when they were moving from the old service building (by Rex Tire). If I had a question about a part, he would show me the screen he was looking at. I'm pretty sure it would have been like a drawing from the service manual (NOT IN COLOR).
$187 (employee) vs $700 (walk in), really? If you really wanted to help our community, you could have offered other people your "employee" discount instead of reminding us how much the parts cost. Hopefully it's the correct part you're looking for.
WTF are you saying +1 to? Nice contribution to this thread.
09-24-2010 | 12:31 PM
#27
Registered User
iTrader: (26)
Joined: Mar 2004
Posts: 7,140
From: buying a house in hawaii is harder then it looks
Car Info: 2001 Impreza 2.5RS-T 2011 Forester Prem. SUBYS FTW
does it matter how many post count i have. i just joined this local one cuz just moved here and sum1 suggested it and wanted to see how it is. Guess i'll stick to nasioc. i owned subaru cars for 15+ yrs and counting. FYI i dont work at any dealership just asked friends to hook me up.
09-24-2010 | 12:40 PM
#28
Registered User
iTrader: (26)
Joined: Mar 2004
Posts: 7,140
From: buying a house in hawaii is harder then it looks
Car Info: 2001 Impreza 2.5RS-T 2011 Forester Prem. SUBYS FTW
here i did the research for you. you got a wrx strut coming in. silly noob (as 04sleeper would say LOL j/k)
https://www.subarugenuineparts.com/oe_parts_cat.html on this site they sell it at our cost. and this is also before shipping. so thats not included in the price
Strut, Sedan, WRX STi Right
STRUT CP R RH
List Price : $359.97
Your Price : $307.42
Strut, Sedan, WRX Right
STRUT CP R RH
List Price : $149.95
Your Price : $109.76
so yes you got the WRONG part!
https://www.subarugenuineparts.com/oe_parts_cat.html on this site they sell it at our cost. and this is also before shipping. so thats not included in the price
Strut, Sedan, WRX STi Right
STRUT CP R RH
List Price : $359.97
Your Price : $307.42
Strut, Sedan, WRX Right
STRUT CP R RH
List Price : $149.95
Your Price : $109.76
so yes you got the WRONG part!
Last edited by shaggadelic; 09-24-2010 at 12:42 PM.
09-24-2010 | 12:56 PM
#29
I've also had good service with most of my dealings with Servco (and Rick)--with the exception of price (and that point has been explained here).
It's in your best interest to do research to see what paths you can take. I don't know much about the parts department and how that customer service is assessed or if it is even assessed (it might be low on priority), but I have met with regent ***unaga several times for different reasons, and I'd suspect that Servco (as an entity) is very outcomes based due to his involvement with the University. Basically this means that he likely values assessment assessment and data, and so the different parts of the company likely do the same. I wouldn't be surprised if sales and management are on some type of assessment cycle, for example. I'd think parts would be the same, and if they're not you could start asking why.
If this is the case, then letter writing to proper chains may have more value than to complain on this forum and may actually be more effective at Servco than most other companies. You'd have to convert your rant to something more coherent and inject a bit more detail into it. But if you don't plan on doing anything, then you should probably not vent to the people who frequent that dealership. In other words, go write a letter or post your next rant on Forumshawaii.
It's in your best interest to do research to see what paths you can take. I don't know much about the parts department and how that customer service is assessed or if it is even assessed (it might be low on priority), but I have met with regent ***unaga several times for different reasons, and I'd suspect that Servco (as an entity) is very outcomes based due to his involvement with the University. Basically this means that he likely values assessment assessment and data, and so the different parts of the company likely do the same. I wouldn't be surprised if sales and management are on some type of assessment cycle, for example. I'd think parts would be the same, and if they're not you could start asking why.
If this is the case, then letter writing to proper chains may have more value than to complain on this forum and may actually be more effective at Servco than most other companies. You'd have to convert your rant to something more coherent and inject a bit more detail into it. But if you don't plan on doing anything, then you should probably not vent to the people who frequent that dealership. In other words, go write a letter or post your next rant on Forumshawaii.
09-24-2010 | 01:03 PM
#30
Registered User
iTrader: (26)
Joined: Mar 2004
Posts: 7,140
From: buying a house in hawaii is harder then it looks
Car Info: 2001 Impreza 2.5RS-T 2011 Forester Prem. SUBYS FTW
I've also had good service with most of my dealings with Servco (and Rick)--with the exception of price (and that point has been explained here).
It's in your best interest to do research to see what paths you can take. I don't know much about the parts department and how that customer service is assessed or if it is even assessed (it might be low on priority), but I have met with regent ***unaga several times for different reasons, and I'd suspect that Servco (as an entity) is very outcomes based due to his involvement with the University. Basically this means that he likely values assessment assessment and data, and so the different parts of the company likely do the same. I wouldn't be surprised if sales and management are on some type of assessment cycle, for example. I'd think parts would be the same, and if they're not you could start asking why.
If this is the case, then letter writing to proper chains may have more value than to complain on this forum and may actually be more effective at Servco than most other companies. You'd have to convert your rant to something more coherent and inject a bit more detail into it. But if you don't plan on doing anything, then you should probably not vent to the people who frequent that dealership. In other words, go write a letter or post your next rant on Forumshawaii.
It's in your best interest to do research to see what paths you can take. I don't know much about the parts department and how that customer service is assessed or if it is even assessed (it might be low on priority), but I have met with regent ***unaga several times for different reasons, and I'd suspect that Servco (as an entity) is very outcomes based due to his involvement with the University. Basically this means that he likely values assessment assessment and data, and so the different parts of the company likely do the same. I wouldn't be surprised if sales and management are on some type of assessment cycle, for example. I'd think parts would be the same, and if they're not you could start asking why.
If this is the case, then letter writing to proper chains may have more value than to complain on this forum and may actually be more effective at Servco than most other companies. You'd have to convert your rant to something more coherent and inject a bit more detail into it. But if you don't plan on doing anything, then you should probably not vent to the people who frequent that dealership. In other words, go write a letter or post your next rant on Forumshawaii.