Dealer trying to deny my warranty.
01-16-2004, 01:29 PM
#1
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Dealer trying to deny my warranty.
It had all started 2 weeks ago whenever I was on the highway and put the car into 5th gear I would get a loud grind. At first I thought mebbe I had mishifted so I put it into 4th and then back into 5th, same hard grind again. So I tested the car out for a week to see if it was just that one day with the freak grinding. When it's cold there is no grind but as soon as the car is warmed up and on the highway, hard grind into 5th gear every single time. I finally had the car taken to the dealership today and my brother went to pick it up as I am working right now. Mebbe I'm not understanding something but, the dealer gave him a copy from Subaru of America saying that the tranny might be messed up due to harsh driving, street racing, or modifications. I do not street race or race at all. I have no modifications on my car either. It's bone stock. I was kind of insulted actually that they would give me a paper with that information. Now, they're contacting Subaru of America to have one of their people come over and see if it infact was due to harsh driving and racing. I am also running out of time as my 36,000 mile warranty is almost up. Do u guys think I have a chance at having the 5th gear replaced under warranty or am I just wasting my time??? Thank you everyone. 
01-16-2004, 01:35 PM
#2
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Join Date: Sep 2003
Location: Atlanta/Cayman Islands
Posts: 313
Car Info: 2002 White WRX Wagon (WWW)
If they try to deny your warranty mention court or call up the BBB. Do a search on i-club and you'll find out that basically eventually justice will be done but SOA is a PITA and you may have to work for it. I understand they do have problems with people abusing their cars but they can be really b1tches apparently. I hope everything works out. It helps a lot that your car is bone stock too... With a little luck it'll be fine and they'll honor your warranty.
01-16-2004, 04:18 PM
#3
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common sense
i work for subaru- seriously!! anyone in their right mind can tell that if 5th is grinding(worn out) that it obviously is not from racing! how many wrx owners can attest that 5th gear is useless except to quiet the tranny/engine! so i'm sorry to say this dude but your svc. dept is smoking crack.
if you have a local news station that would be willing to air this situation- use that as leverage for your work. i'm sure the dealer will then sing a different tune. hmmm...? $3,000>bad publicity
if you have a local news station that would be willing to air this situation- use that as leverage for your work. i'm sure the dealer will then sing a different tune. hmmm...? $3,000>bad publicity
01-19-2004, 02:41 PM
#4
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Join Date: Nov 2003
Location: Tipton,IN
Posts: 57
Car Info: 02 WRX
SUBARU SUCKS D!CK
My local dealership denied my warranty when my engine blew. (running lean is not a good thing) That is beside the point, every time I took it in I took the MBC off so no one ever saw it on there. they got my car pulled the dipstick, saw there was no oil on it, placed it on the lift and saw there were no external leaks and said it was not an issue for warranty repair. I fought with them for a week about this. The svc. manager told me that I had four days to come and get my car or they were charging me storage. I was PISSED. I went down to get my car and the manager would not even talk to me. I spoke with the guy below him ( smug little bastard) he told me that subaru wants five grand for a new engine with a one year part and labor warranty and that they are not allowed to work on it. I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order. I went to court the judge told me I am not allowed on any of that dealerships lots ever again. I had to pay 150 bucks and that was that. Then I called customer dealer services and got no where real quick they told me that I would need a lawyer to get anything done, well I could not find a lawyer to take the case without getting certain paperwork from the dealership the dealership told me that I need a lawyer to get the paperwork.
Now I am stuck with a junkyard motor from a wagon, not a big deal this one runs better than the last. It is BS that subaru does not stand behind their products. Other than that I still love my car.
Now I am stuck with a junkyard motor from a wagon, not a big deal this one runs better than the last. It is BS that subaru does not stand behind their products. Other than that I still love my car.
01-19-2004, 07:31 PM
#5
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Originally posted by subarusucks
I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order. I went to court the judge told me I am not allowed on any of that dealerships lots ever again. I had to pay 150 bucks and that was that. Then I called customer dealer services and got no where real quick they told me that I would need a lawyer to get anything done, well I could not find a lawyer to take the case without getting certain paperwork from the dealership the dealership told me that I need a lawyer to get the paperwork.
I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order. I went to court the judge told me I am not allowed on any of that dealerships lots ever again. I had to pay 150 bucks and that was that. Then I called customer dealer services and got no where real quick they told me that I would need a lawyer to get anything done, well I could not find a lawyer to take the case without getting certain paperwork from the dealership the dealership told me that I need a lawyer to get the paperwork.
01-20-2004, 02:09 AM
#6
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Join Date: Nov 2002
Location: Reno, NV
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Car Info: 1993/2000/2001 GF4 mostly red
Re: SUBARU SUCKS D!CK
Originally posted by subarusucks
My local dealership denied my warranty when my engine blew. (running lean is not a good thing) That is beside the point, every time I took it in I took the MBC off so no one ever saw it on there. they got my car pulled the dipstick, saw there was no oil on it, placed it on the lift and saw there were no external leaks and said it was not an issue for warranty repair. I fought with them for a week about this. The svc. manager told me that I had four days to come and get my car or they were charging me storage. I was PISSED. I went down to get my car and the manager would not even talk to me. I spoke with the guy below him ( smug little bastard) he told me that subaru wants five grand for a new engine with a one year part and labor warranty and that they are not allowed to work on it. I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order. I went to court the judge told me I am not allowed on any of that dealerships lots ever again. I had to pay 150 bucks and that was that. Then I called customer dealer services and got no where real quick they told me that I would need a lawyer to get anything done, well I could not find a lawyer to take the case without getting certain paperwork from the dealership the dealership told me that I need a lawyer to get the paperwork.
Now I am stuck with a junkyard motor from a wagon, not a big deal this one runs better than the last. It is BS that subaru does not stand behind their products. Other than that I still love my car.
My local dealership denied my warranty when my engine blew. (running lean is not a good thing) That is beside the point, every time I took it in I took the MBC off so no one ever saw it on there. they got my car pulled the dipstick, saw there was no oil on it, placed it on the lift and saw there were no external leaks and said it was not an issue for warranty repair. I fought with them for a week about this. The svc. manager told me that I had four days to come and get my car or they were charging me storage. I was PISSED. I went down to get my car and the manager would not even talk to me. I spoke with the guy below him ( smug little bastard) he told me that subaru wants five grand for a new engine with a one year part and labor warranty and that they are not allowed to work on it. I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order. I went to court the judge told me I am not allowed on any of that dealerships lots ever again. I had to pay 150 bucks and that was that. Then I called customer dealer services and got no where real quick they told me that I would need a lawyer to get anything done, well I could not find a lawyer to take the case without getting certain paperwork from the dealership the dealership told me that I need a lawyer to get the paperwork.
Now I am stuck with a junkyard motor from a wagon, not a big deal this one runs better than the last. It is BS that subaru does not stand behind their products. Other than that I still love my car.
01-20-2004, 04:55 PM
#7
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Join Date: Mar 2003
Location: Phoenix, AZ
Posts: 2,023
Car Info: Subaru Impreza WRX 2002
Re: SUBARU SUCKS D!CK
Originally posted by subarusucks
I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order.
I went off on him I grabbed him up by his throat it took three service guys to pull me off him. They called the cops. when they got there I had to explain my case to him, he said that he did'nt blame me but, he had to make me leave. So i left eight days later a recieved a summons for a protective order.
If I was the judge hearing the case, I'd sentance that moron to driving a Vespa scooter for the rest of his life.
01-20-2004, 06:13 PM
#8
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Originally posted by meilers
2) ATTACKED someone in a car service department and got busted for it.
2) ATTACKED someone in a car service department and got busted for it.
Vespa scooter. LOL
01-20-2004, 07:31 PM
#9
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iTrader: (12)
Join Date: Nov 2002
Location: Reno, NV
Posts: 18,369
Car Info: 1993/2000/2001 GF4 mostly red
I know he's probably never going to post again (not without a new screen name anyway) but I really hope he's reading this and taking under consideration the distant possibility he may have been wrong about all this all along...
01-20-2004, 10:54 PM
#10
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Join Date: Mar 2003
Location: Phoenix, AZ
Posts: 2,023
Car Info: Subaru Impreza WRX 2002
Actually, now I feel a bit juvenile for using words like "moron" and "idiot" -- I try to get through life without name-calling, but sometimes you have to use language that someone else will really understand...
I think we can all agree that physically attacking someone because they deny the warranty on your illegally-modified car is NOT the behavior of a sane, rational person in posession of an IQ above the century mark. Let this be a lesson to all who dare dabble with an MBC or have way too much caffiene before they go to the shop!
I think we can all agree that physically attacking someone because they deny the warranty on your illegally-modified car is NOT the behavior of a sane, rational person in posession of an IQ above the century mark. Let this be a lesson to all who dare dabble with an MBC or have way too much caffiene before they go to the shop!
01-21-2004, 01:25 PM
#11
Registered User
Join Date: Nov 2003
Location: Tipton,IN
Posts: 57
Car Info: 02 WRX
Re: Re: SUBARU SUCKS D!CK
Originally posted by meilers
Oh man, this had me laughing for 15 minutes -- I can't decide what makes this guy the bigger idiot, that he 1) blew up his car by not putting oil in it and using a manual boost controller, 2) ATTACKED someone in a car service department and got busted for it or 3) came here and admitted it all, like we would all back him up and say "yeah, nice one!"
If I was the judge hearing the case, I'd sentance that moron to driving a Vespa scooter for the rest of his life.
Oh man, this had me laughing for 15 minutes -- I can't decide what makes this guy the bigger idiot, that he 1) blew up his car by not putting oil in it and using a manual boost controller, 2) ATTACKED someone in a car service department and got busted for it or 3) came here and admitted it all, like we would all back him up and say "yeah, nice one!"
If I was the judge hearing the case, I'd sentance that moron to driving a Vespa scooter for the rest of his life.
for your info I did not forget to put oil in my car it used four quarts in less than 10 min of driving, by the time I heard knocking and pulled over it was to late. A manual boost controller does'nt have anything to do with the fact that SOA would nort even do a tear down on the engine, and give me the option to pay for it. I'm not as dumb as you guys think. It is a law that they have to tear it down regardless fo what is on it. Then if what I did to my car is what caused the failure, I am responsible for the teardown and repair costs.
01-21-2004, 07:54 PM
#12
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Posts: n/a
Originally posted by subarusucks
) blew up his car by not putting oil in it and using a manual boost controller, 2)
for your info I did not forget to put oil in my car it used four quarts in less than 10 min of driving, by the time I heard knocking and pulled over it was to late. A manual boost controller does'nt have anything to do with the fact that SOA would nort even do a tear down on the engine, and give me the option to pay for it. I'm not as dumb as you guys think. It is a law that they have to tear it down regardless fo what is on it. Then if what I did to my car is what caused the failure, I am responsible for the teardown and repair costs.
) blew up his car by not putting oil in it and using a manual boost controller, 2)
for your info I did not forget to put oil in my car it used four quarts in less than 10 min of driving, by the time I heard knocking and pulled over it was to late. A manual boost controller does'nt have anything to do with the fact that SOA would nort even do a tear down on the engine, and give me the option to pay for it. I'm not as dumb as you guys think. It is a law that they have to tear it down regardless fo what is on it. Then if what I did to my car is what caused the failure, I am responsible for the teardown and repair costs.
01-21-2004, 11:23 PM
#13
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Posts: n/a
Re: Dealer trying to deny my warranty.
Originally posted by swy81
It had all started 2 weeks ago whenever I was on the highway and put the car into 5th gear I would get a loud grind. At first I thought mebbe I had mishifted so I put it into 4th and then back into 5th, same hard grind again. So I tested the car out for a week to see if it was just that one day with the freak grinding. When it's cold there is no grind but as soon as the car is warmed up and on the highway, hard grind into 5th gear every single time. I finally had the car taken to the dealership today and my brother went to pick it up as I am working right now. Mebbe I'm not understanding something but, the dealer gave him a copy from Subaru of America saying that the tranny might be messed up due to harsh driving, street racing, or modifications. I do not street race or race at all. I have no modifications on my car either. It's bone stock. I was kind of insulted actually that they would give me a paper with that information. Now, they're contacting Subaru of America to have one of their people come over and see if it infact was due to harsh driving and racing. I am also running out of time as my 36,000 mile warranty is almost up. Do u guys think I have a chance at having the 5th gear replaced under warranty or am I just wasting my time??? Thank you everyone.
It had all started 2 weeks ago whenever I was on the highway and put the car into 5th gear I would get a loud grind. At first I thought mebbe I had mishifted so I put it into 4th and then back into 5th, same hard grind again. So I tested the car out for a week to see if it was just that one day with the freak grinding. When it's cold there is no grind but as soon as the car is warmed up and on the highway, hard grind into 5th gear every single time. I finally had the car taken to the dealership today and my brother went to pick it up as I am working right now. Mebbe I'm not understanding something but, the dealer gave him a copy from Subaru of America saying that the tranny might be messed up due to harsh driving, street racing, or modifications. I do not street race or race at all. I have no modifications on my car either. It's bone stock. I was kind of insulted actually that they would give me a paper with that information. Now, they're contacting Subaru of America to have one of their people come over and see if it infact was due to harsh driving and racing. I am also running out of time as my 36,000 mile warranty is almost up. Do u guys think I have a chance at having the 5th gear replaced under warranty or am I just wasting my time??? Thank you everyone.
I have the EXACT same problem on my 2000 RS. Grinds going into 5th when trying anything less then a very gentle 5 second shift. Aside from the annoying sound and increased wear on 5th is this going to sideline me anytime soon? I'd be really interested in getting it replaced but I'd rather just put money toward a new transmission if it wouldn't be warrantied, and I'm not really into getting a pissing contest going with all the mods I have (and i'm not going to put the car back to stock wayyy too much to do that.) Since I know my mods didn't cause it and I know SOA will probably say they did.
Well at any rate I'm anxious to hear how this pans out. Keep us updated we're with you!
-DE
Guys lets try to ignore what we all know to be idiocy. No need to drag it out and get this thread locked over some unrelated garbage...
01-28-2004, 10:49 AM
#14
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Okay I had dropped off the car for them to look at my tranny. They just gave me a call back this morning saying that SOA would take care of this and that the parts for my tranny were on the way. So they said my car should be ready by Thursday or Friday. I'm very happy that they acknowledged it wasn't raced or abused and that it was a faulty tranny. Just to let anyone know if ur in the New Jersey area I would recommmend Wayne Subaru to go to. These guys fixed my clutch shudder and now are fixing my tranny. I was actually scared that they would deny it but, they came through!! Thx for everyone's replies and never let any dealer deny your warranty. :banana:
