Hahaha...like at the Hilton at O'hare...although there it's "may I use the payphone"...so I hear

 

Personally, what I did is found the part that I was looking for online and then checked how much shipping the part was going to cost. I printed out the paper with the part (and wrote down the shipping cost & Total for part + shipping). I took it in and Ryan & Crew were able to help me out with the pricing. Was the sell price less than or equal to the overall Total price it would have cost me to get the part I wanted shipped to me? Definitely.

I know some places that are willing to offer a "lower" price online to get you to buy the part, but then they get you back later on by having a "higher" shipping cost. So just getting the lowest price for a part is not necessarily all that important. What you really should be concerned with is the lowest final price (i.e. Out the Door price).

Like Ryan said, give him and his crew a chance to do something for you as simply asking won't hurt.

 

I don't think Ryan is even asking for that... He is just saying, don't bash something if you haven't had any personal experience with, especially recently.

 

I agree
I was recently there with my friend looking at used STis and there was a nice SWP 07. 21k miles and $28K
The sales guy was an older white guy who said he used to sell MBs. He knew a bit about the car and the test drive was the usual. We had asked whether the price was negotiable and he said yes and just has to talk to the manager.
Guess what happened? We sit down and start to talk about the price and the manager starts going off on how "rare" the car is and wont go down a penny since there is a "guy" coming down later from norcal willing to pay 2K over the marked price for it. He then starts to insult me about not knowing anything about the car and how it's limited production since it's white?
Huh??
Just Wow. We ended up buying a used 06 AP STi at sunnyvale VW for $21.5k

 

If you go some place and have a bad experience, how many more times you do you have to keep going back before you can post up a "valid" negative review? I mean, do you keep going back hoping/praying it's going to get better every time? Seems a little unreasonable to me. Most of us have had a bad personal experience there, and ergo, we are posting about it. Cars aren't the kind of thing you buy every often, so chances are, you've only had one or two experiences at a particular dealership. Again, I think the bulk of the complaints revolve around the crappy sales staff, NOT the parts department, and honestly, no matter how good the parts department is, it will in no way redeem the crappy sales department. Think about it - if you had a fantastic experience buying a $5 oil filter, but a complete nightmare buying a $21k car - which would you be more pissed about?
________
DEPRESSION FORUMS

 

once, that's all you need... not saying your neg review is not valid, trust me, I have seen, experienced, and posted my fair share of stevens creek neg reviews.

but there are many that bash without personal experience. and i don't think Ryan is saying those with personal experience are invalid, just simply saying that things are different now (new people, new management).

 

I dont think most of us have had a bad experience. I think there were several people who did, they posted about it, and then everyone jumped on the bandwagon, regardless of whether or not they had a negative experience. I know I never bought anything from them due to what I read about them, however I never opend my mouth and claimed SCS was a bad dealer, or that their service sucked becuase I had never had first hand experience. I can tell you there are plenty of people who make ridiculous demands and then when their demands are not met, they think its all the providers fault. I deal with that all the time at work, and those are usually the most vocal people about how **** poor the service was when had they been reasonable in their demands, they probably would have been met. When these people post about their negative experience the bandwagon riders jump on and it snowballs from there. I believe we just saw a perfect example of that with the user "I <3 Suby" or something where he faulted several repuatable shops, and one not so repuatble shop, for many mistakes me made and advice he ignored. SCS used to be a horrible place to deal with, in the past year since Ryan has been there I have heard nothing but good things about SCS and I know for a fact Ryan busts his *** to make that place the best OEM retailer in the Bay Area.

 

I just stopped in today, and told his co-worker to tell Ryan that I recently greased my bushings!!!

Got two filters for $11.

Once I'm done with bartending school (just doing it for the hell of it), I gotta take you out for a beer.

 

You're right. I'm in no way asking, begging or pleading with anyone to come back. If your experience years ago was that bad then there isn't anything I can do to change it. I'll still be here to offer advice and help if you need it. I have no grudge nor reason to deny you because you were upset.

That's right. I'm not discounting the fact that someone had a bad experience. I'll say I'm sorry, but the past isn't something I can change. I can only strive to do the right thing today and every day I'm here.

What really irks me the most is that every time this place is mentioned the bandwagon rolls into town and every Negative Nancy in a thousand mile radius chimes in. It's silly. Sillier still that most of them have never been here themselves.

It doesn't even have to be a direct reference. If someone talks about Arby's across the street people chime in about SCS. I've never in my life witnessed such a thing.

Anyhow, if you've got questions I'm still providing answers. Hate me or not you can still call/email/text/PM/scream from across town and I'll get back to you with whatever information I can whether you buy parts from me or not.

Now back to work.

 

alright, obviously your invoice doesnt work all the same?
i have a receipt showing list price is and net price are different due to the iclub discount. its this "joey ruiz" guy that messed up on the order.
list price on a water pump was 99.95 thats the msrp everywhere, net price was not changed, and a molding i bought over a year ago, no change in net price either.

and i do apologize for the name calling. other than those two incidents, ive never had a problem with stevens creek subaru. hell i even convinced a family member to go there to buy a legacy rather than a camry.

EDIT:

to ryan: i didnt mean to target the whole scs parts staff, over the 10 times ive been there, its always been quick and easy, but i just dont want to ask or check next time if everything was done right or not.

 

I had a TERRIBLE experience with the sales group out there about 6 years ago or so...

Im sure the parts and service department are good, especially if one of the guys is on a subaru board.

I called the parts department at another local Subaru dealer around here looking for a part number and the guy was short, rude and put me on hold for about 5 minutes. NOT STEVENS CREEK

 

Ah, sort of gives me a clearer picture now. I still ask why exactly you didn't just mention it then? Could have been changed on the spot. Mistakes happen. A quick glance at the invoice before paying and you'd probably have caught it.

Our DMS is sort of stupid in that if I change a price code it changes what's printed. A lot of the codes show list/net as being the same even when they're not. What I mean is this:
Let's pretend that X is list. D is net. You'd assume that every pricing code would use X as list, but they don't. A lot of them are set up to show D as list so you get list and net the same. I've been meaning to fix it, but just haven't had the time.

The part from over a year ago... I wasn't here. I don't know if they did i-Club discounts.

I'm not making excuses. I do appreciate you letting me know what happened so I can address the situation. Like I said, though... people do make mistakes. Even me.

 

Retard something something
Popsicle something something

 

Is this one of those, any publicity is good publicity?

'cuz I need to get some warranty stuff done, and now I'm thinking about heading down to Stevens Creek.

 

2 words:
Capt Suby