I know some of these exist. Would be curious to hear stories where your modded engine was *professionally tuned* and it turned out to be a nightmare.

Not trying to embarrass you, but rather have the rest of us learn any lessons you got from it.

 

anything Fine Line touched, maybe?

 

or crawford...

 

ibtl?

 

FLI is probably the shop I know the least about. They came out pretty strong at bam. Made it seem like they all had built EJ25 with at least a GT30. There was one guy there already with a 30 who said he was switching to a 35 in the near future. Before this becomes a tuner bashing thread, and also not bashing on your comment... Let me ask what's so bad about these guys to warrant your response?

-J

 

I got some stories....

Actually, John we've spoken about this.

 

yeah there were a few moments of iswydt. This is one of those threads which can easily turn into a fanboy contest. I'm hoping that it stays respectful but hey.. if it doesn't??? In beforeeee the lock

 

Wooo! I'm here for the gangbang??

But seriously, my car (2003 WRX Sedan) was only tuned twice, both by Vishnu (Shiv himself) and I have nothing but GREAT things to say about the whole experience, other people there at the time (Ed, CupertinoSteve, Suby_Dude, hope I didn't forget anyone!) and how my car performed for the next 33k miles on the last tune. My car went from 156whp to 186whp with no parts swapped. Ed's black '02 sedan beat mine w/ 192whp as the highest hp stock -0 tune that day.

 

This is going to end horribly.

I tried to deal with them. Looked into them doing my tranny swap before I went with LIC. We were supposed to talk it over while they were at Laguna Seca (since I lived down there at the time) but I couldn't get ahold of them via phones to find out where in the paddock they'd be, who to ask for, or what car they'd have there. I also tried to get a crucial gasket from them but was not able to get ahold of them via email or phones for that. So, at least a few years ago, their customer service was ****. I thank god for that though because going to LIC was the best car related decision I've ever made.

 

There is no way this thread will stay respectful. Too many egos are going to be involved.

The problem is that very few people get tuned more than once, so they really have no way to judge their experience except against what other people say.

 

not bashing at all. not a fanboy. Just had a friend who was tuned there and I know what he went through before selling his Suby and going another route. I wont post anymore, I'll let him do it if he wishes. But he hasnt posted in a while.

 

This thread will end well.

 

I'm not going to contribute to any of this Tom Foolery. Once bitten twice shy.

 

You are ALL over the 80s music this morning.

 

Honestly, problems will occur. I'd be interested in seeing if in any of these stories people actually gave the person a chance to try to fix the problem or do any type of compensation or if they just instantly gave up on the tuner and went elsewhere.

Good Customer Service isn't necessarily about handling situations without the problems, it's about how the situation is handled when a problem arises.