Lost shipment - who's on the hook
07-20-2011, 05:30 PM
#1
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Lost shipment - who's on the hook
I sold a part on nasioc and shipped via usps. It wasn't that expensive so I didn't get insurance on it.
USPS lost it (I did request delivery confirmation) but the last entry is out with carrier for delivery. The buyer and I have contact USPS, gone to the post office and it looks like it's gone.
The part was $27 shipped, I paid about $5 to get it shipped so total, $32. The buyer is asking for a refund.
Granted, it's not a lot of money but I would rather not eat the cost if it wasn't my fault.
Do I refund half? Do I refund $27 - $5 = $22? Or do I pay him the $27 that he paid me?
USPS lost it (I did request delivery confirmation) but the last entry is out with carrier for delivery. The buyer and I have contact USPS, gone to the post office and it looks like it's gone.
The part was $27 shipped, I paid about $5 to get it shipped so total, $32. The buyer is asking for a refund.
Granted, it's not a lot of money but I would rather not eat the cost if it wasn't my fault.
Do I refund half? Do I refund $27 - $5 = $22? Or do I pay him the $27 that he paid me?
07-20-2011, 05:45 PM
#3
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You should refund the amount in full. As the shipper/seller it is your responsibility to safely get the item to the buyer. In the future be sure to always insure your packages or ship with UPS/Fedex which automatically include $100 insurance (higher insurance is additional)
07-20-2011, 05:56 PM
#4
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hate to say it but it falls on your shoulders. its one of those things, when you have insurance on a package it arrives fine, when you dont it gets lost. always ship with insurance, or just ship UPS they include $100 insurance on every package shipped
07-20-2011, 06:04 PM
#6
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You should refund the amount in full. As the shipper/seller it is your responsibility to safely get the item to the buyer. In the future be sure to always insure your packages or ship with UPS/Fedex which automatically include $100 insurance (higher insurance is additional)
OP...don't be a cheap ****, but rather chalk this up as a (fairly inexpensive) lesson.
07-20-2011, 09:47 PM
#10
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Location: Another world. Another time. In an age of wonder.
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I sold a part on nasioc and shipped via usps. It wasn't that expensive so I didn't get insurance on it.
USPS lost it (I did request delivery confirmation) but the last entry is out with carrier for delivery. The buyer and I have contact USPS, gone to the post office and it looks like it's gone.
The part was $27 shipped, I paid about $5 to get it shipped so total, $32. The buyer is asking for a refund.
Granted, it's not a lot of money but I would rather not eat the cost if it wasn't my fault.
Do I refund half? Do I refund $27 - $5 = $22? Or do I pay him the $27 that he paid me?
USPS lost it (I did request delivery confirmation) but the last entry is out with carrier for delivery. The buyer and I have contact USPS, gone to the post office and it looks like it's gone.
The part was $27 shipped, I paid about $5 to get it shipped so total, $32. The buyer is asking for a refund.
Granted, it's not a lot of money but I would rather not eat the cost if it wasn't my fault.
Do I refund half? Do I refund $27 - $5 = $22? Or do I pay him the $27 that he paid me?
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