Looking for the best Subaru Service dept in the bay area.
08-20-2012, 11:07 AM
#1
Registered User
Thread Starter
Join Date: Dec 2011
Location: Castro Valley - CA
Posts: 23
Car Info: 2012 Subaru Impreza HB
Looking for the best Subaru Service dept in the bay area.
Hey all,
I bought the maintenance plan for my Subie from Broadway Subaru. I hate there service dept, Crappy CS adn wait time sucks. SoA says I can use the plan at any dealership, so....which ones in the bay area is the best? I will definitely go to a non dealer service dept once the plan is done. GST is teh closest to me. I live in Castro Valley so Livermore is one option, another is Redwood City and San Jose.
I bought the maintenance plan for my Subie from Broadway Subaru. I hate there service dept, Crappy CS adn wait time sucks. SoA says I can use the plan at any dealership, so....which ones in the bay area is the best? I will definitely go to a non dealer service dept once the plan is done. GST is teh closest to me. I live in Castro Valley so Livermore is one option, another is Redwood City and San Jose.
08-20-2012, 02:38 PM
#4
If in doubt, FLAT OUT
iTrader: (33)
Join Date: Oct 2010
Location: Nor Cal SJ
Posts: 7,039
Car Info: 2010 Hatch, 2011 Sedan
They have kind of a bittersweet relationship with this forum in particular. I only take my car to them because they are close, and ONLY for warranty related issues. Their service manager and advisors and the parts people are good, but I am still hesitant to take my car there.
08-20-2012, 03:06 PM
#5
Registered User
Horrible place to take your car. Recommended a bunch of stuff that my car needed in a PPI, turns out only like 1 of the 10 things were correct, and one of the things that was recommended was a headgasket which wasnt needed.
08-20-2012, 03:34 PM
#6
If in doubt, FLAT OUT
iTrader: (33)
Join Date: Oct 2010
Location: Nor Cal SJ
Posts: 7,039
Car Info: 2010 Hatch, 2011 Sedan
You honestly probably would have been better off without the service plan and just taken it to one of the known shops such as GST that you already mentioned.
08-21-2012, 08:53 AM
#12
If in doubt, FLAT OUT
iTrader: (33)
Join Date: Oct 2010
Location: Nor Cal SJ
Posts: 7,039
Car Info: 2010 Hatch, 2011 Sedan
I bought my car at Livermore. I had some issues when I bought it but the service department did a good job taking care of everything. No complaints about them, except they are too far for me.
08-21-2012, 06:19 PM
#13
Registered User
Join Date: Mar 2008
Location: NorCal/EB-There will always be someone faster.
Posts: 463
Car Info: another turbo, but not an import
08-22-2012, 09:02 AM
#15
Registered User
iTrader: (4)
Join Date: Mar 2003
Location: East Bay / Pomona
Posts: 3,670
Car Info: '02 PSM WRX
If you want the best, it's probably going to be Santa Cruz Subaru or Carlsen Subaru. However, it's a pretty far drive.
I had trouble with Livermore years ago, but since then, the service manager has changed. Service is definitely getting better there. Parts, sales, and service have all been pretty good to my friends and me recently.
I had trouble with Livermore years ago, but since then, the service manager has changed. Service is definitely getting better there. Parts, sales, and service have all been pretty good to my friends and me recently.