JapanLio

Carlsen Subaru, not Carlson. You can also bring your car for the regular scheduled maintenance to an independant garage. I used TPS in Campbell to replace the clutch of my previous Nissan 350z, they worked well, with an affordable price all included.

donkeykong

i go to carlsen regularly for maintenance and AutoHQ for other non-maintenance stuff. both have treated me well

STiForFun

iTrader: (6)

Every dealership will charge you for that diagnostic, even with warranty repairs.

shagginwagon

iTrader: (5)

Good plan. However, I wouldn't expect to get the whole $110 back if part of that was for the rental. As I understand it, the SOA warranty does not entitle the holder to a 'free' rental or loaner car - I believe that it's to the dealer's discretion (and we see how well that's gone so far here).

Carlsen has a deal with Enterprise for rentals and they split the fee with you.

If you really want to drop an A-bomb on this issue, you could contact the Action Line reporter at the SJ Merc news (or some other consumer protection type local news person). That would get it some 'public' publicity and would likely resolve it all without waiting for SOA.

JapanLio

Sorry I disagree. You have a problem on your car and a full warranty, you are bringing it to the dealership to fix it, it should not cost you a penny.

03'EyeBug

iTrader: (17)

I'd suggest staying away from both stealerships and go to a performance shop, even if it is just for routine maintenance.

A.V.E.

iTrader: (24)

ive had my incident with capitol and ive given up since nothing was going to happen. it sucks that i had to pay outta my pocket for problems but whatever.

and yes, i highly suggest going to one of the many bay area vendors for your regular check up and tune ups... cost way less and superior service.

STi-owns-evo

iTrader: (4)

If higher ups at the dealerships won't help, go higher to SoA. When I called they were extremely helpful, and in the end found out some dealers were being shady, and now avoid them.

En3D

iTrader: (12)

That is completely false. If there is a problem and it's under warranty. They have to figure it out and fix the problem.

xhengmanx

iTrader: (57)

i dont think fixing a loose connection falls under warranty repair... you bought a used car and you gota expecet that the car could have been modified and since nothing was really fixed or repaired, it cant really fall under warranty because nothing was replaced or fixed. To me it seems like capitol should be blamed. You bought a used car that didnt operate properly/ wasnt inspected properly just like the other thread on i-club where the guy bought a used sti and there was no bumper beam... as far as i see its a used car cant expect to have a new car at a used car price... but i hear you paid close to 36,000 for a used 08sti... so you kinda got ripped by capitol

iLoqin

iTrader: (5)

Warranty coverage covers... the vehicle is in normal working condition? An unplugged connection is a "fix" in my book. So everything should be covered besides the rental.

I agree that Capital knows something is wrong and would not like to get caught.

I'd definitely suggest AutoHQ for regular maintenance (as well there are many others shops in the area that do great quality work, less price) but again, you have a warranty... so the price = $0.

Once the warranty is over, or even before it's over, drop by AutoHQ and let Kevin poke around your car (might cost some money) but he'll thoroughly check your car and make sure everything is in properly functioning order. Might as well get someone who WANTS your business, rather than attempt to STEAL from you.

If it's under warranty, try Carlsen and get it all done the right way, keep pushin' and pestering until everything is fixed. If it isn't fixed, keep going back. Stealerships need to understand the bad word gets out all the time...

Might as well make a horrible Yelp review. These guys are taking money from customers.

snowflow

iTrader: (14)

Small town subie dealers FTW. I was always taken care of extremely well by the small dealerships, even though I never bought anything from them.

That does sound really shady though. Before you sign anything you should definitely check with SOA. Better make sure everyone knows what's going on so you can make a smart and informed decision on what to do next. GL.

LOL_VTEC

iTrader: (23)

Dam, we see a hate thread on this dealer once every 2-3 months.

xhengmanx

iTrader: (57)

on what dealer capitol or stevens creek subar? stevens creek hasnt had a hate thread in a while but i dont think this thread is really about stevens creek subaru but more of capitol trying to have him sign a paper saying he wont take his car to any other place for any work what so ever

Roo

iTrader: (3)

I'd suggest reading the fine print on the "extended warranty" they sold you. Unless it is a Subaru of America warranty (there are all sorts of aftermarket "warranty" programs sold out there by shady dealers), then you might be stuck with using their stealership if you expect the "warranty" to be honored.
If I were you, I'd be contacting SOA (1-800-SUBARU3) and raising hell about being charged for a warranty repair by Stevens Creek Subaru. If that doesn't work, then I'd be looking for the email address for Larry Kelso, District Fixed Operations Manager for the Region, and sending him a little note explaining what's going on.