How do you get in touch with SOA?
02-13-2003, 12:10 PM
#1
I <3 White Girls
Thread Starter
iTrader: (38)
Join Date: Nov 2002
Location: Danville, CA
Posts: 26,491
Car Info: E92 M3, E70, F32, E21
How do you get in touch with SOA?
is there a number to call in order to file complaints about a certian subaru dealership?
or an email address would work also, but I would prefer to talk to someone in person...
Thanks,
Zoeb
or an email address would work also, but I would prefer to talk to someone in person...
Thanks,
Zoeb
02-13-2003, 02:19 PM
#2
Registered User
Join Date: Nov 2002
Location: Land 'O' the Ports, Orygun
Posts: 1,687
Car Info: Broken ass stock '02 WRX
im not sure there is much they can do about specific dealers (lemme guess, Stevens Creek?) but here you go...
Customer Service: 1-800-SUBARU3
Eastern Hours: 8:30 - 5:00 Monday-Thursday, 10:30 - 5:00 Friday
Central Hours: 8:30 - 5:00 Monday-Thursday, 9:30 - 4:00 Friday
Mountain Hours: 7:30 - 4:00 Monday-Thursday, 8:30 - 3:00 Friday
Pacific Hours: 7:30 - 4:00 Monday-Thursday, 7:30 - 2:00 Friday
Written correspondence can be sent to:
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Customer/Dealer Services
Customer Service: 1-800-SUBARU3
Eastern Hours: 8:30 - 5:00 Monday-Thursday, 10:30 - 5:00 Friday
Central Hours: 8:30 - 5:00 Monday-Thursday, 9:30 - 4:00 Friday
Mountain Hours: 7:30 - 4:00 Monday-Thursday, 8:30 - 3:00 Friday
Pacific Hours: 7:30 - 4:00 Monday-Thursday, 7:30 - 2:00 Friday
Written correspondence can be sent to:
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Customer/Dealer Services
02-13-2003, 02:35 PM
#5
I <3 White Girls
Thread Starter
iTrader: (38)
Join Date: Nov 2002
Location: Danville, CA
Posts: 26,491
Car Info: E92 M3, E70, F32, E21
I have had numerous problems with them, the main thing is that they ordered the wrong part for me 3 times, and each one of those times I had to drive back to the dealership (about 20 minutes away, and I have to go to work daily...) each time...when they finally got it right, they screwed up my stereo stuff (yes, it is aftermarket, but still)...I also brought it in because the tranny didn't feel right, and didn't shift smooth, so I told them about it, and they said "it just needs to be broken in"...I have 5K on my car, I don't think I need to break it in any further...the problem is that I don't have the time to take it to another dealership, other wise I would...
-Zoeb
-Zoeb
02-13-2003, 05:52 PM
#7
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iTrader: (7)
Join Date: Dec 2002
Location: Sacramento CA
Posts: 10,029
Car Info: 02 Impreza WRX sedan
Originally posted by 02BlackWRX
is there a number to call in order to file complaints about a certian subaru dealership?
Check the paperwork that came with the car. You know the new car stuff I'm referring to - tire info, Subaru towing service, etc. I'm pretty certain that somewhere in there, or possibly in a booklet, was contact information for customer dispute resolution with SOA.
(later..) I found it. It's a booklet with supplemental warranty information. The pages are all yellow-colored. It contains the phone number to SOA that someone has already given to you. It also gives details on what information to have handy when you place the call to SOA. You should try to find that booklet.
--
^ww^
"...axles of evil..." - George W. Bush
is there a number to call in order to file complaints about a certian subaru dealership?
Check the paperwork that came with the car. You know the new car stuff I'm referring to - tire info, Subaru towing service, etc. I'm pretty certain that somewhere in there, or possibly in a booklet, was contact information for customer dispute resolution with SOA.
(later..) I found it. It's a booklet with supplemental warranty information. The pages are all yellow-colored. It contains the phone number to SOA that someone has already given to you. It also gives details on what information to have handy when you place the call to SOA. You should try to find that booklet.
--
^ww^
"...axles of evil..." - George W. Bush
Last edited by Wingless Wonder; 02-13-2003 at 08:30 PM.
02-13-2003, 06:06 PM
#8
Registered User
Join Date: Jan 2003
Location: Vacaville, CA / home town is Orange Park FL
Posts: 196
Car Info: WRX 2002 sedan
Hey man I had the same probelm with Green Valley Subaru!
I complained to SOA about 3 weeks ago. I got the number from the dealership , but I found out they had an email address. Try to find that address at MY.Subaru.com. let me know what they say to you !
Dew-subaru
I complained to SOA about 3 weeks ago. I got the number from the dealership , but I found out they had an email address. Try to find that address at MY.Subaru.com. let me know what they say to you !
Dew-subaru
02-14-2003, 08:42 AM
#9
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iTrader: (2)
Join Date: Nov 2002
Location: Longing for my ol' white '02 WRX :(
Posts: 3,639
Car Info: 2016 Acura RDX ... meh. Um, nice subwoofer?
Reading from a published SOA memo:
"Thank you for trying to call SOA by their 800 telephone number. Unfortunately this will not get you anywhere. Please slit your wrists and approach the Big White Throne. That's us. Thank you for contacting SOA."
jason
"Thank you for trying to call SOA by their 800 telephone number. Unfortunately this will not get you anywhere. Please slit your wrists and approach the Big White Throne. That's us. Thank you for contacting SOA."
jason
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