Gruppe-S -1,000,000!!! Suby Dude +1,000,000!!!
06-08-2007, 02:42 PM
#63
Hey Everybody,
I just wanted to chime in here to explain the situation. We originally sent an email to Jayme regarding the back order of the gasket set once we recieved the order. I do apologize if the email was never recieved but it was sent. What many of you do not know is that we do not accept payment from online orders for BO products unless the customer responds via email or phone that they are ok with waiting. The funds are held in limbo with our card processor so we actually do not have the funds here unless the customer gives the OK to capture the payment. Once Jayme emailed us asking the status of her order we responded with the email that she posted, we were a little confused because we had never heard back from the original email. We then voided the transaction so the money was never taken from her account. I do apologize for all the confusion and the trouble we may have caused but that is the situation. I contacted Jayme as well and hope that she calls me back so i can fax or email her a copy of the voided transaction reciept. Thanks for reading.
-Travis
PS Thanks Mr. Wiggles - From Zak and Travis
I just wanted to chime in here to explain the situation. We originally sent an email to Jayme regarding the back order of the gasket set once we recieved the order. I do apologize if the email was never recieved but it was sent. What many of you do not know is that we do not accept payment from online orders for BO products unless the customer responds via email or phone that they are ok with waiting. The funds are held in limbo with our card processor so we actually do not have the funds here unless the customer gives the OK to capture the payment. Once Jayme emailed us asking the status of her order we responded with the email that she posted, we were a little confused because we had never heard back from the original email. We then voided the transaction so the money was never taken from her account. I do apologize for all the confusion and the trouble we may have caused but that is the situation. I contacted Jayme as well and hope that she calls me back so i can fax or email her a copy of the voided transaction reciept. Thanks for reading.
-Travis
PS Thanks Mr. Wiggles - From Zak and Travis
is this a new policy?
When I ordered my part it was advertised at one price. I called in to order and the guy said o.k. Then had computer issues. Then the next guy said no. Charged me $20 more.....which was roughly 30% more so no small change. I was NEVER informed that it was on back-order. I was charged.
I'd be interested in seeing a DATE STAMPED email that proves you sent it as this is the same story I got.
For back orders you guys need to INFORM people via phone calls whenever possible. I've ordered stuff from other shops and had them tell me yeah we should be able to get that in a few days...then had them CALL ME an hour later and say sorry we looked everywhere. We can't get that for 6-8 weeks. In which case I've said...cool thanks for letting me know I'll call you back if I can't find it elsewhere. And waited...waiting is generally not the issue.
Its in times like this when the customer doesn't know. Then they have to cancel appointments or hold other installs because of it.
I for one will NEVER order from you again regardless of what you say and regardless of change of ownership, management, staff..etc.
Nothing against anyone personally. I just don't think things are ship shape over there and I don't think customers are respected or placed number one.
Specially when we've got so many other fine establishments to go through.
Same thing happened with some wheels I was suppose to get in 10 days that turned into 3 months. That turned into never. Never once being contacted on issues.....me always contacting.
You should be sending out emails with notification. If it doesn't come back that it was read then CALL. the phone is not your enemy.
06-08-2007, 02:49 PM
#64
oh yeah...and for example....
suby dude. I called gagan with an issue once and he DROVE the parts out AFTER ours in his own car on his own time and let me pay later. On another occassion they priced matched someone they probably didn't need to. On yet on another occassion gagen stayed open late for me to come get an emergency part as my car was half torn apart.
Same happened once with SOREN at MPJ. I came down to get a part. Forgot my dang CC. He let me walk with the part. I had to call and remind him to charge it later.
Mike at GST. Stayed open late to help with some stuff. I've heard of him going above and beyond MANY times for people. Shoot I'm not even a high dollar customer of theirs.
Jeremy over at crucial. I ordered some parts from him and we were gonna meet to pick them up at some point. He couldn't make it. He knew I was in a hurry...He shipped them out to me at his cost to make sure I got the parts in a timely fashion.
These are just good people that care about their customers.
I'd send people to subydude and gst and crucial ANY day of the week...and I have. Many a times.
suby dude. I called gagan with an issue once and he DROVE the parts out AFTER ours in his own car on his own time and let me pay later. On another occassion they priced matched someone they probably didn't need to. On yet on another occassion gagen stayed open late for me to come get an emergency part as my car was half torn apart.
Same happened once with SOREN at MPJ. I came down to get a part. Forgot my dang CC. He let me walk with the part. I had to call and remind him to charge it later.
Mike at GST. Stayed open late to help with some stuff. I've heard of him going above and beyond MANY times for people. Shoot I'm not even a high dollar customer of theirs.
Jeremy over at crucial. I ordered some parts from him and we were gonna meet to pick them up at some point. He couldn't make it. He knew I was in a hurry...He shipped them out to me at his cost to make sure I got the parts in a timely fashion.
These are just good people that care about their customers.
I'd send people to subydude and gst and crucial ANY day of the week...and I have. Many a times.
06-08-2007, 03:05 PM
#65
Hey,
In the previous post i stated this is the policy for online orders. All phone orders should be told of the ETA prior to the order being placed. I do apologize if you did not recieve the same treatment. For all orders i take i let the customer know the ETA before I process it or i dont charge the card. Do you know who helped you process the order? Let me know and ill see if i can do anything to help. Thanks!
-Travis
In the previous post i stated this is the policy for online orders. All phone orders should be told of the ETA prior to the order being placed. I do apologize if you did not recieve the same treatment. For all orders i take i let the customer know the ETA before I process it or i dont charge the card. Do you know who helped you process the order? Let me know and ill see if i can do anything to help. Thanks!
-Travis
06-08-2007, 03:06 PM
#66
Registered User
iTrader: (14)
Join Date: Jun 2006
Location: Woodside, CA
Posts: 733
Car Info: 1994 impreza L
I <3 subydude with all my power, that guy and everything he touches is like magic. I can only hope that my own suby-based business enterprise can achieve the same rep for greatness he has!
06-08-2007, 03:09 PM
#67
Hey,
In the previous post i stated this is the policy for online orders. All phone orders should be told of the ETA prior to the order being placed. I do apologize if you did not recieve the same treatment. For all orders i take i let the customer know the ETA before I process it or i dont charge the card. Do you know who helped you process the order? Let me know and ill see if i can do anything to help. Thanks!
-Travis
In the previous post i stated this is the policy for online orders. All phone orders should be told of the ETA prior to the order being placed. I do apologize if you did not recieve the same treatment. For all orders i take i let the customer know the ETA before I process it or i dont charge the card. Do you know who helped you process the order? Let me know and ill see if i can do anything to help. Thanks!
-Travis
Like I said..nothing personal against any employee there. I'm just one of those guys that finds a place that treats him right and sticks with them. I will order certain parts from other people if the shops I work with can't get it or what not but for the most part I stick to a few places.
Like back in the day if I couldn't get it at streetwize I probably wouldn't get it.
Just sharing my couple experiences with GS over the last 4 years.
Don't think I've had any order ever go through with no issues.
So I just choose not to. And I let people know why.
Just like if I like you I'll push the **** out of you. I'm a good customer like that.
06-08-2007, 03:53 PM
#70
Troll
iTrader: (6)
Join Date: Jan 2006
Location: In SoggyNoodles Low Rise Pants
Posts: 15,877
Car Info: 2008 Legacy Spec-B
P.S. you guys ever find my cylinder heads?? instead of making someone take them outa their personal stash
Last edited by GT35 STI; 06-08-2007 at 03:56 PM.
06-08-2007, 04:47 PM
#71
Forester Specialist
iTrader: (3)
Join Date: Jan 2003
Location: Sonoma County
Posts: 3,985
Car Info: '98/'04 Foresters (S & XT)
Sorry, but unless the body shop is filled with incompetent dumba**es, they're simply trying to maximize profit off Gruppe-S.
I'm not defending their actions in any way, but unless your body shop is suggesting they completely remove and replace and paint an entire quarter panel for a paint chip, then they're profiteering...there's no two ways about it.
Paintless Dent Removal would remove the dent, and a small chip of paint can be fixed with an airbrush, a few hours of time, patience, and a competent paint guy.
06-08-2007, 05:23 PM
#73
Registered User
Thread Starter
Join Date: Nov 2005
Location: Cali Child - FFBN...
Posts: 754
Car Info: SRP Bugeye
is this a new policy?
When I ordered my part it was advertised at one price. I called in to order and the guy said o.k. Then had computer issues. Then the next guy said no. Charged me $20 more.....which was roughly 30% more so no small change. I was NEVER informed that it was on back-order. I was charged.
I'd be interested in seeing a DATE STAMPED email that proves you sent it as this is the same story I got.
For back orders you guys need to INFORM people via phone calls whenever possible. I've ordered stuff from other shops and had them tell me yeah we should be able to get that in a few days...then had them CALL ME an hour later and say sorry we looked everywhere. We can't get that for 6-8 weeks. In which case I've said...cool thanks for letting me know I'll call you back if I can't find it elsewhere. And waited...waiting is generally not the issue.
Its in times like this when the customer doesn't know. Then they have to cancel appointments or hold other installs because of it.
I for one will NEVER order from you again regardless of what you say and regardless of change of ownership, management, staff..etc.
Nothing against anyone personally. I just don't think things are ship shape over there and I don't think customers are respected or placed number one.
Specially when we've got so many other fine establishments to go through.
Same thing happened with some wheels I was suppose to get in 10 days that turned into 3 months. That turned into never. Never once being contacted on issues.....me always contacting.
You should be sending out emails with notification. If it doesn't come back that it was read then CALL. the phone is not your enemy.
When I ordered my part it was advertised at one price. I called in to order and the guy said o.k. Then had computer issues. Then the next guy said no. Charged me $20 more.....which was roughly 30% more so no small change. I was NEVER informed that it was on back-order. I was charged.
I'd be interested in seeing a DATE STAMPED email that proves you sent it as this is the same story I got.
For back orders you guys need to INFORM people via phone calls whenever possible. I've ordered stuff from other shops and had them tell me yeah we should be able to get that in a few days...then had them CALL ME an hour later and say sorry we looked everywhere. We can't get that for 6-8 weeks. In which case I've said...cool thanks for letting me know I'll call you back if I can't find it elsewhere. And waited...waiting is generally not the issue.
Its in times like this when the customer doesn't know. Then they have to cancel appointments or hold other installs because of it.
I for one will NEVER order from you again regardless of what you say and regardless of change of ownership, management, staff..etc.
Nothing against anyone personally. I just don't think things are ship shape over there and I don't think customers are respected or placed number one.
Specially when we've got so many other fine establishments to go through.
Same thing happened with some wheels I was suppose to get in 10 days that turned into 3 months. That turned into never. Never once being contacted on issues.....me always contacting.
You should be sending out emails with notification. If it doesn't come back that it was read then CALL. the phone is not your enemy.
Sorry, just got off work and would like to address some posts...
I would like to see a date stamped e-mail too. Again, nothing against you, but the whole thing is just messed up. and my case isnt even that bad. It was the same thing for me, i dont understand why I had to keep calling you guys back. And if I wasn't ever charged, then how come whoever I talked to said that I had been?
Thank you Travis for posting and calling, I appreciate that.
honestly, im not a B****, .... most of the time... Dude, you have *****. And it wasn't about getting it cheap, and I didn't know it was so easy to **** up an online order so royally. (sorry, no offense) It was a six piece set for like $65. Im not gonna lie, SubyDude's was more expensive, becuase I got 4 gaskets for $70. But c'mon, the overall experience was better because it got here in 2 days and I got two receipts.
I would feel the same if I went to any type of business. And I would ask the same question.
And is it my fault that they have "crappy business practices?
Last edited by SubieBabe; 06-08-2007 at 05:25 PM.
06-08-2007, 05:25 PM
#74
VIP Member
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Join Date: May 2004
Location: WATCH OUT FOR THE SCIC SNITCH!!!
Posts: 10,752
Car Info: .
http://www.dynamicautosports.com/
dynamic is great, dont understand why the merger.
