BMW Rant
09-01-2009, 02:08 PM
#31
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Only in the last couple of years lol.
Glen, what's news? It's been awhile. Ever go to Cafe Zen?
I might have another new one by the next visit Leo LMAO.
If the STI didn't get me into so much trouble, I'd still have it. Although it would be fully-built in every way now lol. Subaru would make more money from me if they made something new that I like. But I'd say that with 3 new Subies since 2002, they've made money from me already lmao.
Glen, what's news? It's been awhile. Ever go to Cafe Zen?
If the STI didn't get me into so much trouble, I'd still have it. Although it would be fully-built in every way now lol. Subaru would make more money from me if they made something new that I like. But I'd say that with 3 new Subies since 2002, they've made money from me already lmao.
09-16-2010, 02:14 PM
#32
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Car Info: 2005 WRX - Stage 2 and EQ Tuned!
Sooo... bringing this back from the dead.
My moms car got the "stutter" upon start up today while I was in it. "engine malfunction. reduced power". The tow truck came and took it to BMW Concord, again. We'll see what they have to say this time.
My moms car got the "stutter" upon start up today while I was in it. "engine malfunction. reduced power". The tow truck came and took it to BMW Concord, again. We'll see what they have to say this time.
09-16-2010, 02:47 PM
#37
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I just got off of the phone with Concord BMW.
I talked to someone in the service department and explained that we have never been given a loaner car through Concord BMW because "they are overbooked", and she awkwardly giggled and told me that she was told that they are overbooked right now. She then transferred me to the actual loaner department.
Right away, I explained the same thing as above. (sorry for being redundant) That we have never been given a loaner car and that we would like one since the weekend is coming up. She said "um" a few times then politely told me that they are all booked right now, but she "understands" why I am frustrated. Then followed up by saying that they are not normally booked out. I then calmly told her that I feel as if I am being neglected as a customer, I am dissatisfied with Concord BMW's service and that I find it coincidental that I have never been able to get a loaner car. She apologized and said that she would be calling me back shortly.
...lets see what she says.
I talked to someone in the service department and explained that we have never been given a loaner car through Concord BMW because "they are overbooked", and she awkwardly giggled and told me that she was told that they are overbooked right now. She then transferred me to the actual loaner department.
Right away, I explained the same thing as above. (sorry for being redundant) That we have never been given a loaner car and that we would like one since the weekend is coming up. She said "um" a few times then politely told me that they are all booked right now, but she "understands" why I am frustrated. Then followed up by saying that they are not normally booked out. I then calmly told her that I feel as if I am being neglected as a customer, I am dissatisfied with Concord BMW's service and that I find it coincidental that I have never been able to get a loaner car. She apologized and said that she would be calling me back shortly.
...lets see what she says.
Last edited by Turbo Rob; 09-16-2010 at 02:51 PM.
09-16-2010, 02:54 PM
#38
I <3 White Girls
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just call BMW of North America and either complain about the dealership or request a buy back
I requested a buy back on my 335i and got an answer within 2 weeks...they are buying it back for $4k less than what I paid for it 3.5 years ago
I requested a buy back on my 335i and got an answer within 2 weeks...they are buying it back for $4k less than what I paid for it 3.5 years ago
09-16-2010, 02:54 PM
#39
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Location: East Bay
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Car Info: 98 RS, 69 camaro, 02 wrx
Sucks sorry to hear about yer crappy experience. Bimmers are great cars, unfortunately their dealerships often suck.
My M has been great to me so far, but after the maintanence ($75 worth of 10w 60) I started thinking that bimmers are probably the only car you'd be better off buying brand new..
but after all the stories of dealership horrors, im changing my mind again! lol, luckily I have a great indy shop that I trust!!
Good Luck w/ everything
My M has been great to me so far, but after the maintanence ($75 worth of 10w 60) I started thinking that bimmers are probably the only car you'd be better off buying brand new..
but after all the stories of dealership horrors, im changing my mind again! lol, luckily I have a great indy shop that I trust!!
Good Luck w/ everything
09-16-2010, 03:01 PM
#41
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Sucks sorry to hear about yer crappy experience. Bimmers are great cars, unfortunately their dealerships often suck.
My M has been great to me so far, but after the maintanence ($75 worth of 10w 60) I started thinking that bimmers are probably the only car you'd be better off buying brand new..
but after all the stories of dealership horrors, im changing my mind again! lol, luckily I have a great indy shop that I trust!!
Good Luck w/ everything
My M has been great to me so far, but after the maintanence ($75 worth of 10w 60) I started thinking that bimmers are probably the only car you'd be better off buying brand new..
but after all the stories of dealership horrors, im changing my mind again! lol, luckily I have a great indy shop that I trust!!
Good Luck w/ everything
09-16-2010, 03:05 PM
#43
I don't need more cowbell dammit!
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Sorry about your troubles, but I am 2+ years and 30K+ miles in and have had zero problems except with the display on the radio which is in the process of being fixed. If I were you I would find a Service Advisor you like there, ask on one of the BMW boards who is good at Concord, and deal exclusively with that person. I have my SA at Peter Pan, I never call the general line, I speak with my advisor, she gets me what I want/need including loaners when they are "booked out" and as long as you give them good ratings for their service they will continue to take care of you.
